Hybrid Executive Director, Onboarding Strategy

at CVS Health

• Job title: Executive Director, Onboarding Strategy
• Job type: Full Time
• Experience level: Lead
• Salary: $131,500 - $303,195 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Executive Director of Onboarding Strategy at CVS Health, unifying and improving onboarding. Driving engagement and supporting diverse roles within the organization.

Responsibilities

• Develop and implement a comprehensive onboarding strategy that supports diverse colleague personas—from in-store and call center roles to executive leadership
• Serve as the enterprise owner of onboarding, establishing clear governance, accountability, and cross-functional alignment across all stakeholder groups (HRSS, IT, HRBPs, TA, Real Estate/Facilities, Hiring Leaders, EAs, etc.)
• Lead the discovery phase through listening tours and analysis of lifecycle surveys, TA hiring surveys (new hire and hiring manager), retail onboarding surveys, and executive interviews
• Synthesize large volumes of quantitative and qualitative data and feedback to inform onboarding strategy and prioritization
• Translate insights into a prioritized roadmap balancing short-term actions with long-term investments
• Partner across Learning & Development, HRSS, IT, DDAT HR Technology, HR Analytics, HRBPs, TA, hiring leaders, and EAs to ensure consistent, seamless onboarding experiences
• Prioritize and address the most significant onboarding gaps
• Build strong relationships with senior and executive leaders to drive alignment and sponsorship for onboarding initiatives
• Establish governance and accountability models for onboarding across functions
• Lead the selection and management of any onboarding technology vendors and platforms in partnership with DDAT
• Define and track onboarding KPIs, leveraging data and insights to drive continuous improvement and demonstrate business impact
• Continuously scan for emerging onboarding technologies and best practices; recommend and implement enhancements to advance the colleague experience
• Integrate onboarding with culture, values, and leadership frameworks to ensure a consistent and engaging colleague experience enterprise-wide
• Develop executive-ready reports and presentations to communicate onboarding outcomes and recommendations to senior leadership
• Ensure onboarding strategy aligns with CVS Health’s culture, values, and transformation goals

Requirements

• 15+ years of experience in HR, talent strategy, or organizational development, with a focus on onboarding or colleague experience
• Proven success leading onboarding transformation efforts at large organizations (50,000+ colleagues) with multiple business units
• Experience designing onboarding experiences for diverse colleague personas
• Highly organized with the ability to synthesize large volumes of data, insights, and feedback into actionable strategy
• Strong strategic thinking and prioritization skills
• Excellent communication and executive presence; able to influence without direct authority
• Skilled collaborator with a track record of building cross-functional partnerships
• Experience navigating complex, matrixed organizations with shared services and decentralized structures

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility