Executive Director of Onboarding Strategy at CVS Health, unifying and improving onboarding. Driving engagement and supporting diverse roles within the organization.
Responsibilities
Develop and implement a comprehensive onboarding strategy that supports diverse colleague personas—from in-store and call center roles to executive leadership
Serve as the enterprise owner of onboarding, establishing clear governance, accountability, and cross-functional alignment across all stakeholder groups (HRSS, IT, HRBPs, TA, Real Estate/Facilities, Hiring Leaders, EAs, etc.)
Lead the discovery phase through listening tours and analysis of lifecycle surveys, TA hiring surveys (new hire and hiring manager), retail onboarding surveys, and executive interviews
Synthesize large volumes of quantitative and qualitative data and feedback to inform onboarding strategy and prioritization
Translate insights into a prioritized roadmap balancing short-term actions with long-term investments
Partner across Learning & Development, HRSS, IT, DDAT HR Technology, HR Analytics, HRBPs, TA, hiring leaders, and EAs to ensure consistent, seamless onboarding experiences
Prioritize and address the most significant onboarding gaps
Build strong relationships with senior and executive leaders to drive alignment and sponsorship for onboarding initiatives
Establish governance and accountability models for onboarding across functions
Lead the selection and management of any onboarding technology vendors and platforms in partnership with DDAT
Define and track onboarding KPIs, leveraging data and insights to drive continuous improvement and demonstrate business impact
Continuously scan for emerging onboarding technologies and best practices; recommend and implement enhancements to advance the colleague experience
Integrate onboarding with culture, values, and leadership frameworks to ensure a consistent and engaging colleague experience enterprise-wide
Develop executive-ready reports and presentations to communicate onboarding outcomes and recommendations to senior leadership
Ensure onboarding strategy aligns with CVS Health’s culture, values, and transformation goals
Requirements
15+ years of experience in HR, talent strategy, or organizational development, with a focus on onboarding or colleague experience
Proven success leading onboarding transformation efforts at large organizations (50,000+ colleagues) with multiple business units
Experience designing onboarding experiences for diverse colleague personas
Highly organized with the ability to synthesize large volumes of data, insights, and feedback into actionable strategy
Strong strategic thinking and prioritization skills
Excellent communication and executive presence; able to influence without direct authority
Skilled collaborator with a track record of building cross-functional partnerships
Experience navigating complex, matrixed organizations with shared services and decentralized structures
Benefits
Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
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