Event Manager for EMEA managing strategies, evaluations, and executions of enterprise - focused events at HappyRobot. Driving brand awareness and engagement with key enterprise audiences.
About the role
- Event Management Coordinator assisting with hotel reservations and fostering partnerships at EventConnect. Ensuring accuracy and accountability in communication with hotel partners in a fast-paced environment.
Responsibilities
- Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate.
- Document and track all confirmation communications for accuracy and accountability.
- Address discrepancies in reservations promptly by liaising with the hotel to resolve issues effectively.
- Communicate any unresolved issues to the appropriate team members or management for escalation.
- Collaborate with internal teams to share hotel confirmation updates to ensure smooth check-ins.
- Foster positive relationships with hotel partners through professional communication and follow-up.
- Identify patterns in hotel compliance issues and recommend solutions to improve the reservation process.
- Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries in the Event Management Specialist's inbox.
- Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
- Assisting with various tasks that may include data entry, event validation, and onboarding new hotel partners.
Requirements
- Friendly, professional, and confident nature, both on the phone and through email communications
- Previous experience with CRM systems
- Excellent verbal communication skills to convey information over the phone
- Ability to multitask and be agile in a fast-paced environment
- Knowledge of the hotel industry and brand standards
- Accepts and welcomes new challenges
- Accountable for being a team member and contributing to goals
- Strong problem-solving skills and the ability to collaborate with others
- An organized approach to completing your work
Benefits
- Competitive salary and benefits
- A casual but energetic work environment made for today’s workers
- Performance-driven culture
- Growth opportunities
- IT equipment provided
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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