Hybrid Event Management Coordinator

Posted last month

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About the role

  • Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate.
  • Document and track all confirmation communications for accuracy and accountability.
  • Address discrepancies in reservations promptly by liaising with the hotel to resolve issues effectively.
  • Communicate any unresolved issues to the appropriate team members or management for escalation.
  • Collaborate with internal teams to share hotel confirmation updates to ensure smooth check-ins.
  • Foster positive relationships with hotel partners through professional communication and follow-up.
  • Identify patterns in hotel compliance issues and recommend solutions to improve the reservation process.
  • Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries in the Event Management Specialist's inbox.
  • Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
  • Assisting with various tasks that may include data entry, event validation, and onboarding new hotel partners.

Requirements

  • Friendly, professional, and confident nature, both on the phone and through email communications
  • Previous experience with CRM systems
  • Excellent verbal communication skills to convey information over the phone
  • Ability to multitask and be agile in a fast-paced environment
  • Knowledge of the hotel industry and brand standards
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Strong problem-solving skills and the ability to collaborate with others
  • An organized approach to completing your work

Benefits

  • Competitive salary and benefits
  • A casual but energetic work environment made for today’s workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided

Job title

Event Management Coordinator

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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