Contact assigned hotels to confirm reservations, ensuring all booking details (confirmation numbers, guest names, room types, and dates) are accurate.
Document and track all confirmation communications for accuracy and accountability.
Address discrepancies in reservations promptly by liaising with the hotel to resolve issues effectively.
Communicate any unresolved issues to the appropriate team members or management for escalation.
Collaborate with internal teams to share hotel confirmation updates to ensure smooth check-ins.
Foster positive relationships with hotel partners through professional communication and follow-up.
Identify patterns in hotel compliance issues and recommend solutions to improve the reservation process.
Potential for supporting Event Management Specialists with other administrative duties, including assisting with oversells and responding to hotel inquiries in the Event Management Specialist's inbox.
Assist our Hotel Procurement Team in following up with outstanding contracts and proposals.
Assisting with various tasks that may include data entry, event validation, and onboarding new hotel partners.
Requirements
Friendly, professional, and confident nature, both on the phone and through email communications
Previous experience with CRM systems
Excellent verbal communication skills to convey information over the phone
Ability to multitask and be agile in a fast-paced environment
Knowledge of the hotel industry and brand standards
Accepts and welcomes new challenges
Accountable for being a team member and contributing to goals
Strong problem-solving skills and the ability to collaborate with others
An organized approach to completing your work
Benefits
Competitive salary and benefits
A casual but energetic work environment made for today’s workers
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