Customer Care Trainer designing and delivering training programs and materials for Contact Center. Working in a fast - growing Omnichannel Retail organization in Greece with potential for career growth.
CC
Hybrid Engineering Support Specialist, Falco Team
Posted 4 months ago
About the role
- IES Specialist providing front line support for Meta’s data tools and engineering productivity. Collaborating with Data Engineers and Software Engineers in a hybrid work environment.
Responsibilities
- Work closely with Data Engineers, Software Engineers, and Data Infrastructure Engineers.
- Work closely with Meta’s internal engineering teams supporting key enterprise applications and development platforms.
- Serve as the first point of contact for resolving engineering inquiries and requests.
- Act as a subject matter expert on various products and tools to aid and improve Meta’s engineering productivity.
- Leverage the knowledge and experience for continuous improvement of Meta’s products and platforms.
- Communicate (verbally / writing posts), build strong relationships with our partner teams, and deliver quality service.
Requirements
- BSc/Associate degree in Computer Science, Engineering, or equivalent field
- Experience with data analytics or log validation tools (e.g., Splunk, Tableau, Grafana, or similar)
- Familiarity with mobile debugging tools (e.g., Flipper, Android Studio, Xcode debugger)
- Solid programming skills in at least one of: Python, C++, PHP, JavaScript, Java, or Swift
- Willingness to learn new tools and technologies as part of onboarding.
- Excellent interpersonal skills, including relationship building with a diverse, global, and cross-functional team
- Basic fluency with development tools (Python, SQL, PHP, JavaScript, or similar)
- Ability to work in rapidly changing environment and quickly learn new technologies
- Strong analytical, problem-solving, and organizational skills with a clear focus under pressure
- Ability to rapidly assess, analyze, and resolve/troubleshoot issues and distill into clear and concise communications
- Fluency in English
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Coordinator managing inquiries at Life Fitness, a successful fitness equipment manufacturer. Responsibilities include order processing and technical issue analysis while collaborating with various teams.
Customer Support Representative managing inquiries and orders in SAP for global customers. Engaging with clients and teams in both German and English to facilitate order processes and solutions.
Customer Service & Sales Representative engaging customers through various channels for Stokke in Slovakia. Fluent in Italian and English, offering professional customer support and achieving sales targets.
Customer Care Specialist assisting clients with inquiries and issues regarding Trading 212's products and services. Striving to maintain high customer satisfaction and service standards.
Customer Experience Manager driving high - level performance and satisfaction at Lovehoney Group through customer insights and solutions. Collaborating with leadership to enhance customer experience.
Customer Experience Manager for Lovehoney, improving customer satisfaction in a hybrid work model. Partner with senior leadership, leveraging innovative strategies in the retail sector.
Customer Service Representative providing support for customers of Advanced Vision Technologies. Handling inquiries, processing orders, and ensuring quality service in a healthcare environment.
Teamleiter Kundenservice leading a growing customer service team at flaixible GmbH. Focusing on coaching and development to achieve KPIs and quality standards.
Trading Support Agent providing exceptional customer service for financial market clients. Handling inquiries, complaints, and providing information about products via phone and email.