Customer Service Representative assisting customers with ferry bookings and inquiries. Responsible for maintaining high customer satisfaction in a fast - paced travel environment.
MA
Onsite Customer Service Specialist – Call Center
Posted last week
About the role
- Customer Service Specialist responding to client inquiries and ensuring service quality at Allianz Ayudhya's Bangkok location. Coaching staff and improving customer service delivery in a call center setting.
Responsibilities
- Answer incoming calls and provide information to all customer requests at the first call solution.
- Carry out assignments and handle problems in accordance with call patterns, instructions, policies, procedures and / or accepted practices to ensure optimum level of Quality.
- Support customers to handle and eliminate day-to-day issues with enquiries.
- Be responsible for delivery our service offers with excellent service as well as handling the complex or difficult cases.
- Communicate professionally at all time with customers, other team and other department to ensure consistently effective working relationships.
- Provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
Requirements
- Bachelor’s degree in any fields
- At least 2 years in customer service, call centre experience from health and general insurance
- Good communications skills both written and spoken Thai and English.
- Good Influencing, negotiating, presentation and motivation skills.
- Excellent customer service mind and Self-motivated.
- The Knowledge of insurance operations and processes will be the advantage.
- Good computer knowledge and skills including Microsoft word/ excel, and database management.
- Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
Benefits
- Provide good customer service as the first line of contact with after-sale service.
- Coaching and supervising staffs to ensure SLA and service quality meet the service standard.
- Assist in the development of customer service policies and ongoing improvement of customer service delivery.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
Production Support Specialist responsible for client application support and incident resolution in a digital solutions provider. Collaborates with various teams for optimal application performance and stability.
Customer Service Representative at Triad Financial Services managing mortgage inquiries and payments. Requires strong finance customer service skills and ability to operate under pressure.
Support & Distribution Specialist ensuring client satisfaction and efficient distribution processes at LANDR, a fast - growing audio company. Engage with users to resolve issues and maintain standards.
Customer Service Advisor managing technical queries for Polestar customers through various channels. Responsible for service quality and meeting customer satisfaction objectives.
Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
Customer Care Senior Analyst role focused on training clients and resolving software issues. Joining a team at a leading tech company in digital innovation across Europe.
Customer Consultant at Skipton Building Society engaging with customers in Clitheroe & Barnoldswick Branches. Providing personalized solutions and exceptional service to meet customers' needs.
Senior Quality Analyst managing QA for Customer Support teams at Chip, assessing AI interactions and ensuring compliance with quality standards.