Operations Coordinator at ASSA ABLOY overseeing scheduling and communication for service and installations. Collaborating with various teams and maintaining operational efficiency across locations.
AS
Onsite Customer Service Representative I – Front Line Associate
Posted 3 hours ago
About the role
- Customer Experience Rep I serves as the first point of contact for callers needing assistance with any of our products or services. Responsible for delivering exceptional service, coordinating requests, and ensuring a welcoming experience.
Responsibilities
- Greeting callers warmly and professionally
- Providing information that adequately addresses the caller’s needs, negating the need to transfer the call where possible
- Route necessary calls accurately the first time
- Learn the required tools to assist callers in a timely and efficient manner
- Assist the CSM where required to continuously improve the callers’ experience
Requirements
- Associate’s degree required
- Must be comfortable learning new computer software
- Prior experience in customer service / technical support roles
- Excellent verbal and written communication skills
- Strong multitasking and organizational abilities
- Proficient with Microsoft Office and common office systems
- Possesses a passion for helping others and is extremely comfortable fielding a wide variety of calls
- Sound judgment in selecting methods and/or techniques for obtaining solutions
- Friendly, approachable, and service‑oriented attitude
- Strong problem‑solving skills
- Strong Communications and time management skills
- Experience with Brightmetrics, ShoreTel or any modern call handling software a plus .
Benefits
- Competitive compensation and benefits package which includes multiple healthcare options
- Tuition reimbursement
- Matching 401k
- Generous holiday schedule
- Paid time off to refresh and recharge
- Employee pricing on our products and discount programs for travel, entertainment, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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