Customer Expert providing high - quality customer support in Italian for a global brand based in Athens. Work remotely or onsite in a vibrant city.
MA
Onsite Senior Specialist – AAGI A&H Customer Service, Call Center
Posted 2 days ago
About the role
- Senior Specialist managing customer service operations for Allianz Ayudhya in Thailand. Leading a team to ensure high standards of after-sale service and customer satisfaction.
Responsibilities
- Lead and supervise customer service team to provide the after-sale service and handle customer complaints and provide solutions in order to meet customer's satisfaction which determine potential business opportunities to achieve targeted growth.
- Handle difficult & special calls and solve other issues escalated by agents & follow up with various departments on problem solving or information sharing if needed.
- Monitor team performance, achieve customer service targets.
- Manage, Advise, Coaching and communicate with the customer service team to ensure high performance and take timely action to drive the continuous customer service satisfaction improvement.
- Manage a team of customer service i.e. Make sure the day-to-day operations run smoothly. Incoming cases and calls monitoring and job assignment including calls and email.
- Talk to agents regularly, find out potential people issues, solve or escalated accordingly.
- Fulfill all other work assigned by the manager. Liaising with the Customer Service Manager to help develop action plans for the call centre team.
Requirements
- Graduated degree in marketing, business administration, economics or related fields
- Minimum 5 years in Customer Service with at least 2 years in managerial level, Call Centre and other related fields
- Good presentation and motivation skills.
- Influencing and negotiating skills.
- Good communications skills both written and spoken Thai and English.
- Excellent customer service mind and Self-motivated.
- The Knowledge of insurance operations and processes will be the advantage.
- Good computer knowledge and skills including Microsoft word/ excel, and database management
- Familiar with Data Management
- Any AI-future skills e.g., ChatGPT, or CoPilot365, will be advantage.
Benefits
- Provide good customer service as the first line of contact with after-sale service.
- Coaching and supervising staffs to ensure SLA and service quality meet the service standard.
- Assist in the development of customer service policies and ongoing improvement of customer service delivery.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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