Data Engineer integrating into SiDi team in Campinas, focused on developing machine learning models for embedded devices. Collaborating with global teams in a hybrid work environment.
About the role
- Engineer, Remote Support at Rockwell Automation providing technical support to Dutch speaking clients. Role involves knowledgebase creation and exceptional customer service over phone and email.
Responsibilities
- Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
- Team member of our Controller hardware team where you will work with leading Logix controller systems and related products.
- Create and publish knowledgebase articles.
- Provide exceptional customer service from start to resolution for each issue.
- In most cases, this support will be provided by phone and email.
- In this role work takes place on shift mode from Monday to Friday between 8-17.
Requirements
- Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role)
- Fluent English and Dutch language skills are mandatory for the role.
- Knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
- Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems.
- Knowledge of PLCs.
Benefits
- Volunteer Paid Time off available after 6 months of employment for eligible employees
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
- On-demand digital course library for professional development
- Comprehensive mindfulness programs with a premium membership to Calm
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- and other local benefits!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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