Engineer, Remote Support at Rockwell Automation providing technical support to Dutch speaking clients. Role involves knowledgebase creation and exceptional customer service over phone and email.
Responsibilities
Provide technical support to internal and external customers including end-user Operators, OEMs, Developers, System Administrators, Field Consultants, and Engineers.
Team member of our Controller hardware team where you will work with leading Logix controller systems and related products.
Create and publish knowledgebase articles.
Provide exceptional customer service from start to resolution for each issue.
In most cases, this support will be provided by phone and email.
In this role work takes place on shift mode from Monday to Friday between 8-17.
Requirements
Bachelor's Degree in Electrical or Computer Engineering, Computer Science, Information Systems (other degrees considered based on relevance to the role)
Fluent English and Dutch language skills are mandatory for the role.
Knowledge of the product range and applications of industrial automation in connection with software solutions and IT systems.
Knowledge of VMWare, (Windows Servers), Ethernet networking, HMI systems.
Knowledge of PLCs.
Benefits
Volunteer Paid Time off available after 6 months of employment for eligible employees
Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation
On-demand digital course library for professional development
Comprehensive mindfulness programs with a premium membership to Calm
Employee Assistance Program
Personalized wellbeing programs through our OnTrack program
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