Project Manager for Connected Products in a global material handling company. Coordinating team and driving project execution with focus on fleet management systems in hybrid work context.
ML
Hybrid EMEA Order Management Manager
Posted 3 months ago
About the role
- Manager of EMEA Order Management leading a team in global operations from Copenhagen. Overseeing order processing and ensuring high performance in a hybrid work environment.
Responsibilities
- Lead, motivate, and develop the EMEA Order Management team, ensuring high performance and engagement in a fast-paced environment.
- Champion a culture of collaboration and knowledge sharing across regions and teams.
- Oversee daily operations of Order Management, including order processing, invoicing, license management, etc.
- Ensure the team meets and exceeds global Order Management KPIs and SLAs, driving continuous improvement in quality and speed of resolution.
- Implement new processes and/or drive business process maturity, scalability and procedures in alignment with global Order Management counterparts in the Americas and APAC regions.
- Collaborate closely with regional sales teams and global Order Management colleagues to support sales initiatives and operational excellence.
- Support the EMEA Order Management team on complex transactions and business escalations, ensuring customer and partner satisfaction while enforcing business rules and policies.
- Foster a culture of innovation, accountability, and continuous improvement within the team.
- Act as escalation point for complex order issues and ensure timely resolution.
- Represent EMEA OM in global projects and cross-functional initiatives.
Requirements
- 3-5 years of proven people leadership skills, ideally with experience managing teams in a global B2B environment and/or within a channel sales go to market strategy.
- Strong stakeholder management and relationship-building abilities.
- Excellent communication skills in English (verbal and written); additional languages are a plus.
- Continuous improvement and operational excellence mindset.
- Experience driving change management and process optimization.
- Experience with Salesforce a plus.
- Ability to balance strategic projects with daily operational needs, maintaining high quality and productivity.
- Customer-centric approach and strong service orientation.
- Experience in SaaS/software or technology sector preferred.
Benefits
- Flexibility in working arrangements (hybrid)
- Opportunities for career growth and impact
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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