Hybrid EE Credit Controller

Posted 2 weeks ago

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About the role

  • Contacting customers by telephone (preferred) or email, securing payment commitments, negotiating, encouraging preferred payment methods, and educating customers to improve payment patterns to minimise overdue debt.
  • Investigating and resolving payment related queries in a professional, timely and quality manner.
  • Escalating cash risks for intervention within BT and the customer’s organisation to avoid late payment/poor customer experience.
  • Meeting set targets for cash collection/overdue debt, quality, and customer experience
  • Making effective collections calls and negotiating for full or part payment where disputes/enquiries exist.
  • Protecting and developing customer loyalty through the provision of an excellent service to our customers.
  • Maintaining accurate and timely records of conversations/actions taken.
  • Providing stakeholder reporting on key debt and cash opportunities.
  • Adhering to all necessary S-Ox controls, Policy and Process requirements for Data Security and Financial controls.
  • Portraying BT Managed Collections in a positive and professional image at all times.
  • Providing cover for colleagues during periods of absence to ensure that key tasks are covered.
  • Attending conference calls/meetings/1:1’s/forums when/where required.
  • Supporting your colleagues, Line Manager and the wider Group Customer Billing & Assurance teams.
  • Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information.

Requirements

  • Are you someone who is strong in their relationship building, within your portfolio of accounts?
  • Are you great at problem solving, and getting into the root of an issue?
  • Do you thrive when working autonomously?
  • We need people who are excellent in rapport building, problem solving skills, prioritisation and motivation to provide the best service possible
  • You will be comfortable in using a variety of different systems, as you build great relationships with your customers
  • We hire on attitude and behaviours - you will be eager, a fast learner and confident decision maker, who is able to consistently display tact and diplomacy
  • You will be adaptable in your approach to different customers and stakeholders, as well as being effective in negotiation and resolution

Benefits

  • Agile and dynamic working environment, where you will feel supported and valued from day one
  • Flexible working patterns within the hours of 8-6 Monday to Friday, meaning a better work/life balance
  • Genuine progression opportunities - there has been a lot of internal progression this year alone
  • Monthly bonus
  • 22 days’ annual leave (not including bank holidays)
  • Fantastic public transport links
  • Pension scheme - you contribute 5%, BT contributes 10%
  • Discounted broadband and BT Sport, BT TV and Mobile
  • BT Share option schemes
  • Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you

Job title

EE Credit Controller

Job type

Experience level

Mid levelSenior

Salary

£29,278 per year

Degree requirement

High School Diploma

Location requirements

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