Credit Controller managing debtor accounts at Veolia Australia. Engaging in cash collections, resolving disputes, and maintaining reports to ensure compliance with company policies.
About the role
- Credit Controller managing cash collection and debt reduction for Group Customer Billing & Assurance at BT. Engaging with customers and teams to ensure timely payments and exceptional service.
Responsibilities
- Contacting customers by telephone (preferred) or email, securing payment commitments, negotiating, encouraging preferred payment methods, and educating customers to improve payment patterns to minimise overdue debt.
- Investigating and resolving payment related queries in a professional, timely and quality manner.
- Escalating cash risks for intervention within BT and the customer’s organisation to avoid late payment/poor customer experience.
- Meeting set targets for cash collection/overdue debt, quality, and customer experience
- Making effective collections calls and negotiating for full or part payment where disputes/enquiries exist.
- Protecting and developing customer loyalty through the provision of an excellent service to our customers.
- Maintaining accurate and timely records of conversations/actions taken.
- Providing stakeholder reporting on key debt and cash opportunities.
- Adhering to all necessary S-Ox controls, Policy and Process requirements for Data Security and Financial controls.
- Portraying BT Managed Collections in a positive and professional image at all times.
- Providing cover for colleagues during periods of absence to ensure that key tasks are covered.
- Attending conference calls/meetings/1:1’s/forums when/where required.
- Supporting your colleagues, Line Manager and the wider Group Customer Billing & Assurance teams.
- Safeguard customer data in line with GDPR regulations and all other process and policy pertinent to protecting sensitive information.
Requirements
- Are you someone who is strong in their relationship building, within your portfolio of accounts?
- Are you great at problem solving, and getting into the root of an issue?
- Do you thrive when working autonomously?
- We need people who are excellent in rapport building, problem solving skills, prioritisation and motivation to provide the best service possible
- You will be comfortable in using a variety of different systems, as you build great relationships with your customers
- We hire on attitude and behaviours - you will be eager, a fast learner and confident decision maker, who is able to consistently display tact and diplomacy
- You will be adaptable in your approach to different customers and stakeholders, as well as being effective in negotiation and resolution
Benefits
- Agile and dynamic working environment, where you will feel supported and valued from day one
- Flexible working patterns within the hours of 8-6 Monday to Friday, meaning a better work/life balance
- Genuine progression opportunities - there has been a lot of internal progression this year alone
- Monthly bonus
- 22 days’ annual leave (not including bank holidays)
- Fantastic public transport links
- Pension scheme - you contribute 5%, BT contributes 10%
- Discounted broadband and BT Sport, BT TV and Mobile
- BT Share option schemes
- Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you
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