E - commerce Specialist managing and optimizing the presence and performance across Japanese online marketplaces for Koala. Executing strategies to drive revenue growth and enhance brand visibility.
About the role
- E-Commerce Manager developing and managing the Shopify web shop and customer experience for Naughty Nuts. Focused on optimizing performance and leading strategic customer success initiatives.
Responsibilities
- You are responsible for the heart of Naughty Nuts: our Shopify webshop
- You plan and lead the shop relaunch next year and ensure everything runs smoothly
- You analyze performance, drive CRO measures (Conversion Rate Optimization) and actively improve the customer experience
- You create landing pages and work closely with the performance marketing team to test new funnel and customer journey approaches
- You maintain the shop backend, manage product launches and ensure our shop is always up to date
- You develop strategies, processes and automations to increase customer satisfaction
- You lead and coach our operational customer service representative
- You regularly analyze customer feedback, identify pain points and derive optimization measures for service and the shop
- During vacations or busy periods you step in operationally and support customer support so our customers always receive the best possible experience
Requirements
- You have at least 2 years of professional experience in e‑commerce / Shopify
- You have a solid understanding of Shopify, digital processes and tools such as Zendesk
- You love analyzing data, identifying weaknesses and improving things
- You work in a structured, hands‑on way and never lose sight of the goal: delivering the best customer experience
- You are eager to take responsibility, make an impact and be part of a motivated, creative team
Benefits
- Flexible working hours & autonomy: We value a flexible work culture where you can plan your tasks independently
- Office location in the heart of Cologne & remote work options: one office day per week at WeWork Cologne (Rudolfplatz) and flexible home office options
- Cool team events: Regular team events and outings
- Attractive perks: company bike (JobRad), Urban Sports membership and much more
- Naughty Nuts flat rate: Enjoy our delicious nut spreads and snacks as much as you like
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