Manager driving customer - centricity across global teams via customer insights platforms. Liaising between stakeholders and platform teams to improve customer experience and business outcomes.
About the role
- District Business Manager responsible for leading team to drive adoption of BMS Cardiovascular portfolio in the United States. Collaborating across organizations and ensuring continuous improvement of team performance.
Responsibilities
- Coach TASs on specific competencies and learning objectives (e.g., scientific agility, customer/commercial mindset, change agility & teamwork/enterprise mindset).
- Conduct selected ride-alongs with TASs for the most important HCPs as relevant, according to coaching plan.
- Ownership for TASs learning journey and accountable for ensuring continuous improvement in core skills and behavior (e.g., scientific agility, patient mindset, digital agility, analytical mindset).
- Champion adoption of new capabilities (e.g., CE^3 analytics, content personalization).
- Engage with relevant insights to prioritize accounts and develop strategies for key accounts.
- Ensure continuous customer experience improvement.
- Lead financial and program planning for district.
- Comply with all laws, regulations, and policies that govern the conduct of BMS.
Requirements
- Bachelor’s degree or equivalent with a minimum of 5 years of pharmaceutical industry experience or other related industry experience.
- Prior experience as a District Business Manager in Pharmaceutical Sales, or equivalent experience in leading and managing high-performing teams is strongly preferred.
- Pharma experience is strongly preferred, including an understanding of reimbursement processes, access, and distribution environment.
- Proven track record of inspiring and leading teams to meet or exceed expectations and goals.
- Proven successful track record of selecting, developing, and retaining talented individuals.
- Previous experience that has required the use of analytical skills, selling skills, development of strong business acumen, and working knowledge of the pharmaceutical value chain.
Benefits
- Medical, pharmacy, dental and vision care.
- Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
- Financial well-being resources and a 401(K).
- Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
- Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
- Parental, caregiver, bereavement, and military leave.
- Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
- Other perks like tuition reimbursement and a recognition program.
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