Product Owner collaborating between departments and development teams at Seminargo GmbH. Responsible for defining requirements, agile development, and ensuring technical implementation.
SA
Hybrid Director/Sr Director of Product Management, Agentforce IT Service
Posted 6 months ago
About the role
- Director/Sr Director of Product Management for Agentforce at Salesforce driving product adoption and customer engagement through scalable processes and innovation.
Responsibilities
- Drive product adoption of Agentforce Service through the creation of scalable processes and assets
- Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
- Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA
- Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media
- Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)
- Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service
- Feed strategic customer requirements into the Product team
- Drive resolution of strategic customer requests
Requirements
- 5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management
- Experience presenting to C-suite executives
- Strong organisational and analytical skills
- Excellent written and oral communication skills
- Experience in gathering and transforming customer needs into product requirements and operational solutions
- B.S. degree (Computer Science, MIS or related degree preferred)
- Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications
- Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.
Benefits
- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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