Product Manager redefining digital payments in the pharmacy industry. Leading product initiatives for payment solutions with a focus on scalability and user experience.
SA
Hybrid Director/Sr Director of Product Management, Agentforce IT Service
Posted 2 months ago
About the role
- Director/Sr Director of Product Management for Agentforce at Salesforce driving product adoption and customer engagement through scalable processes and innovation.
Responsibilities
- Drive product adoption of Agentforce Service through the creation of scalable processes and assets
- Work closely with cross-functional teams on pre-sales and post-sales customer engagements to meet commercial business objectives
- Own the engagement strategy for the Agentforce Service Product team with the Service Specialists and Core ecosystem in EMEA
- Represent Salesforce as a product expert in customer interactions, industry and corporate events, and through community sites and social media
- Deliver regular enablement content to support customer success and adoption of key capabilities (e.g. Asset Service Management, Scheduling & Optimisation)
- Evangelise innovation (e.g. Agentforce agentic AI solutions) in the context of Agentforce Service
- Feed strategic customer requirements into the Product team
- Drive resolution of strategic customer requests
Requirements
- 5+ years of Customer Service / IT Service domain experience with a focus on asset service management, scheduling and optimisation, or mobile workforce management
- Experience presenting to C-suite executives
- Strong organisational and analytical skills
- Excellent written and oral communication skills
- Experience in gathering and transforming customer needs into product requirements and operational solutions
- B.S. degree (Computer Science, MIS or related degree preferred)
- Salesforce Admin, Service Cloud Consultant, and IT Service Consultant Certifications
- Experience in one or more key industry verticals such as FINs, manufacturing, utilities, telecommunications, public sector, commercial business services, and healthcare.
Benefits
- time off programs
- medical, dental, vision, mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Product Owner responsible for RCSA Compliance applications in banking. Working closely with Compliance and IT teams to analyze and prioritize requirements.
Product Owner Junior transforming client needs into innovative solutions for logistics. Collaborating with internal teams and managing product delivery processes in a dynamic environment.
Product Manager managing product lifecycle in Semiconductor Test Division at Teradyne. Assessing market trends and improving marketing processes within a fast - paced environment.
Product Manager leading the product lifecycle to create unique customer experiences at Neogrid. Collaborating across teams to ensure product quality and success.
Responsible for managing Specialty Catheters product line within the Vascular Division. Lead product strategy and lifecycle management at Cook Inc, based in Bloomington, IN.
Area Product Owner responsible for collaborating with stakeholders to enhance Lending application capabilities. Leading product vision and prioritizing enhancements to meet business goals.
Product Manager at U.S. Bank integrating Business Banking financial products with point - of - sale software solutions. Collaborating cross - functionally to deliver comprehensive business solutions for small businesses.
Clinical Technology Product Owner at CVS Health driving healthcare innovation through data - driven strategies. Collaborating with cross - functional teams to enhance product outcomes in a dynamic environment.
Senior Product Manager for Aetna Medicaid, leading product management for digital solutions. Responsible for product vision, strategy, and success in supporting Medicaid populations.