Director of Professional Services overseeing Salesforce Global Delivery Centre operations. Leading a high-performing team to deliver innovative solutions and achieve maximum client satisfaction.
Responsibilities
Manage and grow an industry focused professional services team with the top talent and organization structure
Provide leadership, technical direction, and mentor to maintain a high-performing, highly engaged team with maximum utilization
Build and foster relationship for a greater and closer collaboration with the Regional Salesforce Professional services teams
Business Development - Leverage existing relationships to help win new Salesforce clients. Participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning
Present solutions and proposals to internal and external stake holders
Focus on innovation to ensure the team is constantly innovating in their approach to deliver maximum value of Salesforce products
Build and nurture relationship with internal teams like product & engineering, external system integrator and technology partners to solidify our partnership and commitment to the customer while penetrating deeper within accounts
Hire world class talent, promote diversity (age, gender, experience, and heritage) and manage performance to ensure career growth opportunities
Embody Salesforce values and provide exemplary leadership
Requirements
15+ years of experience working for a consulting firm or a professional services division of a software company that delivers software based business solutions related to Sales, Marketing, Services and Support
Strong Salesforce experience in Sales, Services and/or Industry clouds
Proven success in building a Salesforce consulting organisation with a will to win and a track record of leading a team of 100 plus members while demonstrating continuous improvement
Track record of at least 5 successful Salesforce cloud project implementations
Experience of one or more large scale transformation projects successfully completed
Track record of selling solutions at the C-level
Track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
Passion for technology and innovation, and a proven “forward thinker”
Ability to quickly grasp and distinctly explain technology and business concepts
Strong understanding of business processes and their implementation into enterprise applications
Excellent analytical, influencing and communication skills: Demonstrate the ability to collaborate effectively across teams (both internal and external) to garner support and achieve outsized impact
Degree or equivalent proven experience required
Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Benefits
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