Director leading business persona strategies at Johnson & Johnson, driving organizational transformation and modernization of global operations in healthcare innovation.
About the role
- Director of Business Persona Architecture and Governance at Johnson & Johnson focusing on healthcare innovation and organizational transformation through persona strategies.
Responsibilities
- Develops and cultivate the strategic persona framework across People, Process, Data and Technology fronts aligned to business priorities, ensuring comprehensive risk mitigation, prioritization, and readiness
- Active participation in key forums and program governance boards to ensure adequate assessment and approval of any design and/or features which impact business personas
- Acts as a strategic advisor to business leaders, guiding resistance management, communication, and targeted persona adoption strategies
- Champions cross functional engagement User Access Management(UAM), Security, ISRM, RAC, Training and Data to account for E2E views – bringing clarity via comprehensive persona-based analytics and insights to drive decisions and ensure various compliance and GxP requirements
- Orchestrates impact assessments that explicitly include retrofit, current and future assessments of ways of working, SOPs, training, communications and downstream provisioning impacts; manage upstream/downstream dependencies across teams
- Engages with key business partners at global functional and local site levels as required to drive relevant role mapping execution and persona governance
- Sets and report persona key performance indicators to program leadership and other councils and forums. Collaborate closely with peer groups to bring cohesive view and transparency on end to end insights for complete persona governance
- Implements regular maturity assessments and audits to continuously improve persona governance effectiveness and compliance standard
- Completes management and implementation of retrospective persona cleanup and technical debt rehabilitation from prior releases
Requirements
- 8+ years of in-depth, leadership experience delivering change management principles, persona / role based methodologies, and strong technical prowess
- Deep expertise in end-to-end supply chain operations, with a strategic understanding of cross-functional dependencies and customer engagement points
- Comprehensive expertise in crafting and implementing coordinated business architecture, advanced persona and identity management, and orchestrating seamless data flows for robust persona mapping and transformative change adoption
- Experience using methodologies such as user persona development, journey mapping, impact assessment, and mitigation and realization strategies
- Distinguished customer management and persuasive influencing abilities, with extensive experience facilitating governance and chairing senior leadership forums across diverse global and regional functions; able to influence, engage, and align partners and executives across all organizational levels
- Demonstrated leadership in orchestrating large-scale transformation, driving critical shifts in operational models at both enterprise and local levels, while maintaining meticulous alignment with regulatory frameworks in highly complex, regulated industries
- Resilient and tenacious with outstanding analytical and problem-solving competence. Consistently identifying strategic risks and architecting resilient mitigation frameworks for complex, high-stakes business challenges.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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