Director of Program Management at Manulife driving strategic planning and execution for a customer-centric digital ecosystem. Leading governance and alignment for enterprise-wide initiatives.
Responsibilities
Own the multi-year strategic roadmap for Canada Marketing
Facilitate governance and decision-making across business units
Lead efforts to consolidate fragmented digital initiatives
Act as a business lead for high-impact initiatives
Track progress, manage risks, ensure alignment with business objectives
Lead research and insight generation to inform strategy
Oversee the full portfolio of marketing initiatives
Establish and track KPIs through a marketing scorecard
Drive strategic and operational alignment across Canada Marketing
Provide leadership to cross-functional teams
Requirements
8+ years of progressive experience in business strategy and program leadership
Well-developed planning and project management skills
Experience leading multi-year roadmaps and managing large-scale program portfolios
Proven ability to chair cross-functional steering committees
Strong process and change management capabilities
Excellent communication, influencing, and conflict resolution skills
Proven ability to lead cross-functional teams in a customer-first culture
Ownership of recommendations to senior leadership
University degree in a relevant field; postgraduate degree or professional designation preferred
Benefits
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability
Life insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension plan
Global share ownership plan with employer matching contributions
Financial education and counseling resources
Paid time off including holidays, vacation, personal, and sick days
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