Product Owner III within PNC's Balance Sheet Analytics & Modeling Customer Data Management organization. Focus on managing the product backlog and customer requirements with Agile team collaboration.
About the role
- Define the long-term product strategy, positioning, and pricing for QM, WEM & WFM, ensuring clear differentiation and revenue growth.
- Translate strategy into a data-driven roadmap; prioritize features such as: omnichannel quality evaluation, AI-assisted coaching, intraday WFM, shift bidding, real-time adherence, performance dashboards, and compliance tooling.
- Hire, coach, and inspire a high-performing team of Product Managers, UX researchers, and analysts.
- Deeply understand user needs across contact-center ops, QA leaders, and frontline agents; embed voice-of-customer and competitive insights in every decision.
- Drive end-to-end delivery with Design, Engineering, and GTM; establish OKRs that balance customer outcomes with commercial targets.
- Foster a culture of experimentation, continuous improvement, and accountability.
- Collaborate with Finance and Sales on packaging (stand-alone vs. bundle tiers) and monetization levers such as usage-based licensing.
- Ensure every launch is market-ready: collateral, enablement, pricing, beta programs, and post-launch iteration.
- Influence senior executives and cross-functional stakeholders through crisp storytelling and data-backed proposals.
Requirements
- 12+ years in SaaS product management, with 5+ years leading enterprise contact-center, QM, WEM, or WFM products.
- Proven success turning embedded capabilities into revenue-generating standalone suites.
- Strong domain expertise in quality assurance workflows, workforce forecasting & scheduling models, agent performance gamification, and compliance (GDPR, PCI, HIPAA, etc.).
- Track record of leveraging AI/ML, speech analytics, and workforce optimization algorithms to drive measurable CX and cost outcomes.
- Demonstrated ability to own P&L, build pricing models, and partner with Sales on quota-bearing offers.
- Deep experience with Agile, experimentation frameworks, and data-instrumented product decisions.
- Excellent communication skills and the ability to influence without authority across time zones.
- Bachelor’s degree in engineering, Computer Science, or Business; MBA a plus.
- Willingness to work with geo distributed teams and some limited travel.
Benefits
- Medical - Medical insurance coverage is available for employees, their spouse, and up to two dependent children with a limit of 500,000 INR, as well as their parents or in-laws for up to 300,000 INR. This comprehensive coverage ensures that essential healthcare needs are met for the entire family unit, providing peace of mind and security in times of medical necessity.
- Group Term & Group Personal Accident Insurance - Provides insurance coverage against the risk of death / injury during the policy period sustained due to an accident caused by violent, visible & external means.
- Coverage Type - Employee Only
- Sum Insured - 3 times of annual CTC with minimum cap of INR 10,00,000
- Free Cover Limit - 1.5 Crore
- Work-Life Balance - 15 days of Privilege leaves per calendar year, 6 days of Paid Sick leave per calendar year, 6 days of Casual leave per calendar year. Paid 26 weeks of Maternity leaves, 1 week of Paternity leave, a day off on your Birthday, and paid holidays
- Financial Security - Provident Fund & Gratuity
- Wellness - Employee Assistance Program and comprehensive wellness initiatives
- Growth - Access to ongoing learning and development opportunities and career advancement
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