About the role

  • Product Owner responsible for managing Salesforce ecosystem and supporting operational workflow automation. Leading platform governance and continuous improvement at Capital Bank.

Responsibilities

  • Serve as the subject matter expert (SME) and business owner for the Bank’s Salesforce environment.
  • Define and communicate the Salesforce product vision, strategy, and roadmap.
  • Continuously evaluate industry trends, regulatory changes, and customer needs.
  • Document business processes, functional requirements, and configuration decisions.
  • Oversee platform maintenance, including quarterly releases, version updates, and feature adoption.

Requirements

  • Bachelor’s degree in Business, Finance, Information Systems, or a related field.
  • Minimum of 5 years in banking operations, business analysis, product management, or CRM management.
  • Experience supporting business workflows, CRM processes, customer service platforms, or digital operations.
  • Hands-on experience with Salesforce, preferably in a commercial banking environment.
  • High aptitude for problem solving.
  • Ability to connect business challenges to technical solutions.
  • Proven strong analytical and critical thinking skills, with extreme attention to detail.
  • Advanced Excel skills and reporting experience.

Benefits

  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

Job title

Product Owner

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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