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Phoenix GroupUser Experience Consultant
User Experience Consultant in the Colleague Experience team at Phoenix Group. Deliver innovative solutions and enhance user experiences within the People Function.
About the role
- Define and drive the design vision, strategy, and execution for Omnichannel and Workforce Management product areas
- Identify opportunities for innovation and differentiation to strengthen competitive advantage
- Partner with senior Product, Engineering, and Research leaders to embed design thinking into product strategy
- Lead and inspire a team of design managers and senior ICs, nurturing a high-performing, inclusive, and collaborative culture
- Mentor and develop future leaders and ensure career growth pathways for designers at all levels
- Drive initiatives that promote equity, inclusion, and belonging across the design organization
- Champion customer-centric design practices and translate complex workflows into intuitive, human-centered experiences
- Establish methods for measuring design effectiveness and continuously improving quality, usability, and business impact
- Articulate design goals, vision, and strategies to senior stakeholders and cross-functional partners
- Partner with other design leaders to set 1–3 year strategic plans for the global design organization and ensure operational efficiency
Requirements
- Proven strategic leadership: ability to define, communicate, and execute design strategies that drive tangible business results
- Experience collaborating with senior executives and cross-functional leaders to align on shared goals and priorities
- Success in managing managers and leading organizations of 10–15+ designers
- Expertise in leveraging user research, journey mapping, service design, and Jobs To Be Done (JTBD) frameworks
- Extensive background in designing complex, enterprise-grade software, particularly productivity or business operations tools
- Commitment to inclusive design and building accessible, equitable experiences that scale globally
- Bonus: Experience in Contact Center solutions, customer service platforms, or other scaled business-critical systems
- Based in Poland (role expects presence in local office part of the week)
Benefits
- This position may also be eligible for bonus, benefits, or related incentives that will be communicated during the offer stage
- Hybrid way of working with flexibility to work remotely for part of the week
- Career growth pathways for designers at all levels
- Mentor and development opportunities to grow future leaders
- Inclusive, equitable workplace and initiatives promoting diversity, equity, & inclusion
- Offices with spaces for collaboration, quiet, and events
- Reasonable accommodations for applicants with disabilities
Job title
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Degree requirement
No Education Requirement
Location requirements
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