Hybrid Director of Operations – Final Mile

at The Suddath Companies

• Job title: Director of Operations – Final Mile
• Job type: Full Time
• Experience level: Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Coppell, United States

About the role

• Director of Operations overseeing financial health and customer relations for final mile logistics operations. Managing performance strategies while ensuring compliance with local and federal regulations.

Responsibilities

• Responsible for the overall execution and performance of the assigned operation area(s).
• Oversight includes responsibility for the financial health of the assigned operation(s).
• Develops and manages the operation(s) overall performance strategy.
• Responsible for overseeing New Customer Implementations.
• Manages P&L responsibilities ensuring decisions and practices coincide with budgetary goals.
• Ensure that practices, policies, and procedures are in place and consistently implemented.
• Negotiates with Vendors, Contractors, and Service Providers to secure best value/service standards are met.
• Institution of Lean management and/or other management strategies such as continuous improvement plans.
• Track key performance measurements and ensure process improvement strategies are identified and incorporated.
• Keeps senior leadership well informed of all matters relating to performance, personnel issues, customer developments or concerns, etc.
• Conduct meetings and training sessions designed to inform and improve upon performance of staff members.
• Ensure operational leadership team is adequately prepared for success.
• Evaluate staff performance – expanding, modifying, and/or abandoning strategies and/or tactics as necessary, based on conclusions reached.
• Establishing effective communication and relationships with customers to ensure performance measurements and goals are understood/achieved.
• Implement and enforce company policies, standards, and procedures.
• Develop, recommend, and manage annual operation budget.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal, and State legislation pertaining to personnel, equipment and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the Operations performance.
• Works cohesively with other departments to ensure alignment with company initiatives and programs.

Requirements

• Bachelor’s Degree in Logistics, Business, Engineering, or related discipline required.
• Master’s Degree preferred.
• Minimum of 8 years of experience in transportation, logistics, final mile or supply-chain related field.
• Lean/ Six Sigma certification or experience preferred.
• Experience independently owning a P&L required.
• Experience operating in and with in-depth knowledge of various IC operating models.
• Knowledge of WMS and labor tracking systems (HighJump or Korber One) required.
• Ability to manage time effectively and consistently meet deadlines.
• Ability to adapt and manage effectively in a fast paced, changing environment.
• Demonstrates financial understanding and the implications of financial decisions.
• Ability to deal with all types of contracts using effective diplomacy and interpersonal skills.
• Strong planning and organizational skills.
• Ability to work in a team environment and demonstrate flexibility and patience.
• Ability to express ideas clearly (verbal and written) to individuals and in group situations.
• Excellent communication, decision making, and problem-solving skills.
• Superior communications, presentation and analytical skills.
• Ability to work under minimal supervision and with a strong sense of self-motivation.
• Ability to travel within the United States up to 40% of the time.

Benefits

• A competitive wage with a comprehensive benefits package, including a 401(k) plan with company matching
• Weekly pay for hourly-paid employees.
• Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan where employees are encouraged to continue their education and development