Lead Prolific's academic research segment, managing strategy and operations for online research. Drive partnerships and influence the academic community to improve data accessibility.
Responsibilities
Own the business: Accountability for the academic segment with ambitious growth targets
Lead and develop the customer-facing team, setting strategy for retention, activation, and expansion
Allocate resources and make investment decisions across growth levers and geographies
Drive adoption via institutional contracts: Design and validate packaging, pricing, and value propositions for central university contracts
Build pipeline and pilot institutional contracts, proving the model and navigating complex buying committees
Develop sales playbook and enablement materials to scale institutional motion over time
Strengthen market position: Deepen engagement with the research community through advisory boards, partnerships, and advocacy programs
Direct the science team's thought leadership to reinforce our differentiation and credibility
Build and maintain relationships with senior academics and research community leaders
Monitor competitive landscape and provide strategic recommendations on partnerships and positioning
Operate cross-functionally: Partner with product to prioritize roadmap for academic use cases and institutional needs
Collaborate with marketing on positioning, campaigns, and community engagement
Work with data/analytics to surface insights on researcher behavior and segment health
Represent academic segment needs in executive strategy discussions
Requirements
Deep academic market fluency: working in or selling research technology to academic/research markets. You understand researcher motivations, university dynamics, procurement processes, and how academic credibility is built.
Proven business ownership: managing a business unit or revenue segment at $10M+ scale. You've been accountable for growth, not just advised on it.
Commercial leadership: Direct experience building or managing customer-facing teams of 10+ people. You know how to structure for scale, define metrics that matter, and balance high-touch with tech-touch support to optimize customer journeys.
Enterprise/institutional sales experience: You've designed value propositions for institutional buyers, navigated multi-stakeholder sales, or led a self-serve to enterprise transition. You know how to package products for centralized procurement.
Commercial rigor: Fluent in unit economics (CAC, LTV, retention, expansion). You diagnose growth problems through data and make resource allocation decisions with confidence.
Strategic independence: You're comfortable operating with minimal oversight, solving ambiguous problems and building cross-functional alignment.
Even better if you have experience in both US and UK higher education markets.
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