Director overseeing case processing in global pharmacovigilance at CSL Behring. Leading compliance and optimization while managing medical review and case management processes.
About the role
- Lead Prolific's academic research segment, managing strategy and operations for online research. Drive partnerships and influence the academic community to improve data accessibility.
Responsibilities
- Own the business: Accountability for the academic segment with ambitious growth targets
- Lead and develop the customer-facing team, setting strategy for retention, activation, and expansion
- Allocate resources and make investment decisions across growth levers and geographies
- Define and track key metrics: retention curves, NPS, activation rates, institutional pipeline
- Drive adoption via institutional contracts: Design and validate packaging, pricing, and value propositions for central university contracts
- Build pipeline and pilot institutional contracts, proving the model and navigating complex buying committees
- Develop sales playbook and enablement materials to scale institutional motion over time
- Strengthen market position: Deepen engagement with the research community through advisory boards, partnerships, and advocacy programs
- Direct the science team's thought leadership to reinforce our differentiation and credibility
- Build and maintain relationships with senior academics and research community leaders
- Monitor competitive landscape and provide strategic recommendations on partnerships and positioning
- Operate cross-functionally: Partner with product to prioritize roadmap for academic use cases and institutional needs
- Collaborate with marketing on positioning, campaigns, and community engagement
- Work with data/analytics to surface insights on researcher behavior and segment health
- Represent academic segment needs in executive strategy discussions
Requirements
- Deep academic market fluency: working in or selling research technology to academic/research markets. You understand researcher motivations, university dynamics, procurement processes, and how academic credibility is built.
- Proven business ownership: managing a business unit or revenue segment at $10M+ scale. You've been accountable for growth, not just advised on it.
- Commercial leadership: Direct experience building or managing customer-facing teams of 10+ people. You know how to structure for scale, define metrics that matter, and balance high-touch with tech-touch support to optimize customer journeys.
- Enterprise/institutional sales experience: You've designed value propositions for institutional buyers, navigated multi-stakeholder sales, or led a self-serve to enterprise transition. You know how to package products for centralized procurement.
- Commercial rigor: Fluent in unit economics (CAC, LTV, retention, expansion). You diagnose growth problems through data and make resource allocation decisions with confidence.
- Strategic independence: You're comfortable operating with minimal oversight, solving ambiguous problems and building cross-functional alignment.
- Even better if you have experience in both US and UK higher education markets.
Benefits
- Competitive salary
- Health insurance
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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