Own the internal communications strategy for the NPS Function and serve as a trusted communications counselor to the Chief Patient Experience Officer and NPS Leadership Team
Drive employee engagement through high-impact internal platforms and experiences, including Town Halls, leadership engagement forums, Novartis Hub activation, and other initiatives that foster connection and shared purpose
Develop and cascade strategic messaging frameworks that connect NPS Function priorities to the broader US business narrative and enterprise priorities, enabling consistent understanding and alignment
Lead internal communications for organizational change initiatives within the NPS Function, including transformation programs and Leadership Team transitions, with a focus on transparency, engagement, and resilience
Shape and deliver all internal communications in the authentic voice of the Chief Patient Experience Officer, reinforcing leadership visibility and clarity across the organization
Help shape external executive visibility and thought leadership, in partnership with US Executive Communications team, as required
Build subject-matter expertise in the NPS Function to identify proof points and stories that demonstrate strategy in action, foster employee pride, and reinforce Novartis’s patient-centric reputation
Build and maintain collaborative relationships with US communications partners, especially the US Executive Communications team, to ensure seamless integration of messaging and leadership communications
Establish performance metrics and feedback mechanisms to continuously assess and improve internal communications effectiveness, while ensuring full compliance with regulatory and corporate standards
Manage internal communications budget with a focus on strategic investment and maximizing agency ROI
Requirements
BA/BS required, advanced degree a plus
10+ years of experience in communications or related discipline, with a healthcare and/or pharmaceutical background
Development and implementation of integrated communications plans, with a focus on internal communications
Demonstrated ability to build trusting relationships with and provide strategic counsel to top company leadership
Change and organizational communications experience
Event management experience
Benefits
Medical, financial, and/or other benefits including 401(k) eligibility and various paid time off benefits such as vacation, sick time, and parental leave
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