Hybrid Director, NPS Internal Communications

Posted 4 weeks ago

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About the role

  • Own the internal communications strategy for the NPS Function and serve as a trusted communications counselor to the Chief Patient Experience Officer and NPS Leadership Team
  • Drive employee engagement through high-impact internal platforms and experiences, including Town Halls, leadership engagement forums, Novartis Hub activation, and other initiatives that foster connection and shared purpose
  • Develop and cascade strategic messaging frameworks that connect NPS Function priorities to the broader US business narrative and enterprise priorities, enabling consistent understanding and alignment
  • Lead internal communications for organizational change initiatives within the NPS Function, including transformation programs and Leadership Team transitions, with a focus on transparency, engagement, and resilience
  • Shape and deliver all internal communications in the authentic voice of the Chief Patient Experience Officer, reinforcing leadership visibility and clarity across the organization
  • Help shape external executive visibility and thought leadership, in partnership with US Executive Communications team, as required
  • Build subject-matter expertise in the NPS Function to identify proof points and stories that demonstrate strategy in action, foster employee pride, and reinforce Novartis’s patient-centric reputation
  • Build and maintain collaborative relationships with US communications partners, especially the US Executive Communications team, to ensure seamless integration of messaging and leadership communications
  • Establish performance metrics and feedback mechanisms to continuously assess and improve internal communications effectiveness, while ensuring full compliance with regulatory and corporate standards
  • Manage internal communications budget with a focus on strategic investment and maximizing agency ROI

Requirements

  • BA/BS required, advanced degree a plus
  • 10+ years of experience in communications or related discipline, with a healthcare and/or pharmaceutical background
  • Development and implementation of integrated communications plans, with a focus on internal communications
  • Demonstrated ability to build trusting relationships with and provide strategic counsel to top company leadership
  • Change and organizational communications experience
  • Event management experience

Benefits

  • Medical, financial, and/or other benefits including 401(k) eligibility and various paid time off benefits such as vacation, sick time, and parental leave
  • Sign-on bonus
  • Restricted stock units
  • Discretionary awards

Job title

Director, NPS Internal Communications

Job type

Experience level

Lead

Salary

$152,600 - $283,400 per year

Degree requirement

Bachelor's Degree

Location requirements

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