Support the Marketing & Corporate Communications team at Vodafone in Lisbon. Manage content, build relationships, and assist with events and communication activities.
About the role
- Lead Unified Communications Engineer managing the setup and maintenance of telecom systems at L.A. Care. Engage in project leadership and staff mentoring while ensuring operational excellence.
Responsibilities
- Lead support in all administrative, planning, monitoring and integration aspects of Call Center Symposium, Converge IVR, In House WebEx, Right fax, Cisco Universal Call Manager and UCCE/PCCE
- Assist with planning the installation, configuration, and design of telecommunication devices and services
- Help secure operation and participate in disaster recovery preparation
- Contribute with disaster recovery exercises
- Perform research, evaluation, installation, and upgrades of Telecom hardware and applications
- Assist Helpdesk in areas concerning telecommunications
- Troubleshoot, rebuild, recover and tune telecom equipment
- Work closely with business units/end-users and vendors resulting in solutions for L.A. Care's growth and success
- Lead large telecomm projects and ensure staff are effectively performing their tasks
- Provide strategic direction, guidance and integration of products and services.
Requirements
- Bachelor's Degree
- At least 6 years of system testing and integration experience and/or Information Technology (I.T.) Telecommunications
- At least 3 years of lead experience
- Customer orientation - establishes and maintains long-term customer relationships
- Timing and prioritization of production jobs to meet deadlines
- Critical thinking skills and a team player
- Strong communication (written and verbal), project management, and organization skills
- Demonstrate working knowledge of telecommunications equipment and software (Cisco UCCE / PCCE, UCM, CVP,VXML,SIP Trunking, Workforce management (WFM) Convergys IVR, WebEx, Jabber, and AVST)
- Demonstrate working knowledge in voice recording technologies such as NICE
- Knowledgeable in intelligence collection systems, identifying and gathering requirements, and supporting operational planning.
Benefits
- Paid Time Off (PTO)
- Tuition Reimbursement
- Retirement Plans
- Medical, Dental and Vision
- Wellness Program
- Volunteer Time Off (VTO)
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