Director managing IT Business Relationship for Advanced Wound Management at Smith+Nephew. Leading teams to drive technology strategies and measurable outcomes.
Responsibilities
Serve as the strategic IT partner for the Advanced Wound Management (AWM) business unit, aligning digital initiatives to business priorities.
Lead and mentor a team of 2–4 Sr. IT Business Analysts, fostering collaboration, accountability, and professional growth.
Partner with senior business leaders to define and maintain a multi-year digital roadmap, ensuring alignment with enterprise strategy and innovation goals.
Identify opportunities where technology can deliver measurable business value and develop business cases that articulate hard and soft benefits.
Drive user adoption of new technologies and digital capabilities through change management, communication, and stakeholder engagement.
Measure and communicate value realization, tracking outcomes against business cases to validate ROI and continuous improvement.
Act as a platform liaison for solutions such as Salesforce Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce, Model N, and AI-driven platforms.
Collaborate with delivery and architecture teams to ensure solutions meet business requirements and deliver intended outcomes.
Champion the use of Agile practices, promoting iterative delivery, stakeholder feedback, and continuous improvement.
Communicate technology strategies, project progress, and realized business value clearly to executive and functional leadership.
Promote innovation and the adoption of emerging technologies to improve productivity, customer engagement, and operational efficiency.
Requirements
7+ years in IT strategy, Business Relationship Management, or Sales Enablement.
Strategic Leadership: Develops and executes multi-year technology roadmaps that drive measurable business outcomes.
Stakeholder Management: Builds credibility and trust with senior leaders; effectively manages expectations and priorities.
Value-Driven Mindset: Focused on tangible business results—business case creation, user adoption, and value realization tracking.
People Leadership: Inspires and coaches high-performing teams; promotes accountability, development, and collaboration.
Technology Fluency: Understands enterprise platforms (e.g., Salesforce, Microsoft, AI, web portals) and how they enable key business capabilities.
Innovation & Change Leadership: Champions modernization, digital transformation, and adoption in complex global environments.
Communication Excellence: Skilled at simplifying technical topics and articulating business value to executive audiences.
Business Acumen: Deep understanding of business processes and commercial operations within the medical device or healthcare industry.
Benefits
401k Matching Program
401k Plus Program
Discounted Stock Options
Tuition Reimbursement
Flexible Personal/Vacation Time Off
Paid Holidays
Flex Holidays
Paid Community Service Day
Medical
Dental
Vision
Health Savings Account (Employer Contribution of $500+ annually)
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