Technology & Digital Director responsible for leading strategic technology initiatives within senior programs in Supply IT. Aimed at enhancing service delivery and improving user experiences.
About the role
- Director managing IT Business Relationship for Advanced Wound Management at Smith+Nephew. Leading teams to drive technology strategies and measurable outcomes.
Responsibilities
- Serve as the strategic IT partner for the Advanced Wound Management (AWM) business unit, aligning digital initiatives to business priorities.
- Lead and mentor a team of 2–4 Sr. IT Business Analysts, fostering collaboration, accountability, and professional growth.
- Partner with senior business leaders to define and maintain a multi-year digital roadmap, ensuring alignment with enterprise strategy and innovation goals.
- Identify opportunities where technology can deliver measurable business value and develop business cases that articulate hard and soft benefits.
- Drive user adoption of new technologies and digital capabilities through change management, communication, and stakeholder engagement.
- Measure and communicate value realization, tracking outcomes against business cases to validate ROI and continuous improvement.
- Act as a platform liaison for solutions such as Salesforce Sales Cloud, Service Cloud, Data Cloud, CPQ, Agentforce, Model N, and AI-driven platforms.
- Collaborate with delivery and architecture teams to ensure solutions meet business requirements and deliver intended outcomes.
- Champion the use of Agile practices, promoting iterative delivery, stakeholder feedback, and continuous improvement.
- Communicate technology strategies, project progress, and realized business value clearly to executive and functional leadership.
- Promote innovation and the adoption of emerging technologies to improve productivity, customer engagement, and operational efficiency.
Requirements
- 7+ years in IT strategy, Business Relationship Management, or Sales Enablement.
- Strategic Leadership: Develops and executes multi-year technology roadmaps that drive measurable business outcomes.
- Stakeholder Management: Builds credibility and trust with senior leaders; effectively manages expectations and priorities.
- Value-Driven Mindset: Focused on tangible business results—business case creation, user adoption, and value realization tracking.
- People Leadership: Inspires and coaches high-performing teams; promotes accountability, development, and collaboration.
- Technology Fluency: Understands enterprise platforms (e.g., Salesforce, Microsoft, AI, web portals) and how they enable key business capabilities.
- Innovation & Change Leadership: Champions modernization, digital transformation, and adoption in complex global environments.
- Communication Excellence: Skilled at simplifying technical topics and articulating business value to executive audiences.
- Business Acumen: Deep understanding of business processes and commercial operations within the medical device or healthcare industry.
Benefits
- 401k Matching Program
- 401k Plus Program
- Discounted Stock Options
- Tuition Reimbursement
- Flexible Personal/Vacation Time Off
- Paid Holidays
- Flex Holidays
- Paid Community Service Day
- Medical
- Dental
- Vision
- Health Savings Account (Employer Contribution of $500+ annually)
- Employee Assistance Program
- Parental Leave
- Fertility and Adoption Assistance Program
- Discounts on fitness clubs, travel and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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