Hybrid Director – Head of Occupier Experience Technology

Posted 3 weeks ago

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About the role

  • Serve as a key business technology lead for Occupier Experience initiatives
  • Translate business and client experience requirements into actionable features, enhancements, and workflows
  • Collaborate with key stakeholders to prioritize initiatives based on business value, user impact, and feasibility
  • Oversee day-to-day delivery with internal and external technology partners
  • Act as a key technology liaison for Occupier business leadership, client delivery, and operations teams
  • Partner with business sponsors to understand service delivery challenges, user pain points, and success measures
  • Communicate project updates, timelines, and outcomes effectively to stakeholders
  • Facilitate alignment across regional and functional teams to ensure consistent technology adoption
  • Partner with change management and training teams to drive adoption and effective use of experience-related platforms
  • Monitor platform usage, adoption, and client impact; recommend optimizations based on insights
  • Support relationships with third-party technology partners and service providers

Requirements

  • Bachelor’s Degree or equivalent professional experience
  • 7+ years of experience in technology enablement, product delivery, or digital transformation within commercial real estate, PropTech, or enterprise environments
  • Demonstrated experience managing cross-functional technology initiatives from requirements through implementation
  • Strong understanding of occupier or client service delivery processes and supporting technology ecosystems
  • Excellent communication and stakeholder management skills, with the ability to collaborate across technical and business teams

Benefits

  • health, vision, and dental insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work

Job title

Director – Head of Occupier Experience Technology

Job type

Experience level

Lead

Salary

$174,250 - $205,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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