Serve as a key business technology lead for Occupier Experience initiatives
Translate business and client experience requirements into actionable features, enhancements, and workflows
Collaborate with key stakeholders to prioritize initiatives based on business value, user impact, and feasibility
Oversee day-to-day delivery with internal and external technology partners
Act as a key technology liaison for Occupier business leadership, client delivery, and operations teams
Partner with business sponsors to understand service delivery challenges, user pain points, and success measures
Communicate project updates, timelines, and outcomes effectively to stakeholders
Facilitate alignment across regional and functional teams to ensure consistent technology adoption
Partner with change management and training teams to drive adoption and effective use of experience-related platforms
Monitor platform usage, adoption, and client impact; recommend optimizations based on insights
Support relationships with third-party technology partners and service providers
Requirements
Bachelor’s Degree or equivalent professional experience
7+ years of experience in technology enablement, product delivery, or digital transformation within commercial real estate, PropTech, or enterprise environments
Demonstrated experience managing cross-functional technology initiatives from requirements through implementation
Strong understanding of occupier or client service delivery processes and supporting technology ecosystems
Excellent communication and stakeholder management skills, with the ability to collaborate across technical and business teams
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