Dayforce Engagement Director overseeing and managing Dayforce program implementations for clients in Canada. Leading project teams and ensuring successful delivery and operational efficiency.
About the role
- Director of Global Strategic Accounts for PayPal's travel segment, influencing executive-level strategies and client relationships. Leading a dispersed team to maximize revenue and customer satisfaction.
Responsibilities
- Establish overall business or technical strategy with significant impact on PayPal operations
- Influence decision-making at the executive level
- Conduct discovery and develop strategies tailored to each organization
- Negotiate and close customer contracts, determining pricing and agreements
- Support account planning, business reviews, and strategic customer touchpoints
- Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal
- Lead a geographically dispersed team of senior Global & Strategic Account Managers that focus on driving business growth within PayPal’s Travel segment by developing new and expanding existing relationships with the largest global travel merchants
- Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
- Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs
- Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions
- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities
- Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success
- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience
- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
- Drive merchant retention, including churn mitigation / negotiation, and renewal processes
- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence
- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes
- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives
- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands
- Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals
- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal
Requirements
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- 15+ years of experience in account management, client success, or sales, ideally within payments or financial services industries, with a focus on driving merchant growth and retention
- Experience managing teams of Account Managers that sell innovative payments solutions
- Experience managing teams of Account Managers that sell to large Travel merchants
- A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in travel as a strong advantage
- Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts
- Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions
- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences
- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives
- Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures
- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results
- Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
- Wellness programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Director of Strategy Pricing & Interchange at Mastercard focusing on strengthening pricing strategies and collaborative projects across Europe with key stakeholders.
Senior Director responsible for mortgage origination, underwriting, and commitment in real estate at Canada Life. Leading commercial mortgage transactions and ensuring compliance with investment policies.
Associate Director in Life Sciences Advisory developing market access strategies for pharmaceutical companies. Overseeing consulting teams and managing client relationships in a transformative healthcare sector.
Associate Director in Life Sciences Advisory managing global market access and reimbursement projects. Collaborating with clients and teams to develop pricing strategies and commercialization solutions.
Associate Director managing Life Sciences advisory projects at Guidehouse. Leading project teams to deliver consulting solutions within the pharmaceutical and biotech sectors.
Senior Pipeline Technical Director at Flying Bark Productions working on animated feature films and series. Responsible for enhancing pipeline processes and technical support across departments.
Director of Sport responsible for leading Physical Education curriculum at Pembridge Hall, a prestigious girls’ preparatory school in London. Overseeing the Sports Department and ensuring high standards of achievement for all pupils.
P&OE Delivery Director managing Process & Operational Excellence initiatives for RS Group's strategic transformation. Leading complex projects and transforming business outcomes across global teams.
Lead Commercial Insight function at RS Group, shaping data analysis and reporting for Go - To - Market strategies. Drive collaboration within EMEA teams for data - driven decision - making.