Senior Director leading the Commercial Valuations team at Capital One, overseeing valuations for Commercial Real Estate and Enterprise Value reliant transactions. Partnering with associates to enhance risk governance and credit policy.
About the role
- Director of Global Strategic Accounts for PayPal's travel segment, influencing executive-level strategies and client relationships. Leading a dispersed team to maximize revenue and customer satisfaction.
Responsibilities
- Establish overall business or technical strategy with significant impact on PayPal operations
- Influence decision-making at the executive level
- Conduct discovery and develop strategies tailored to each organization
- Negotiate and close customer contracts, determining pricing and agreements
- Support account planning, business reviews, and strategic customer touchpoints
- Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal
- Lead a geographically dispersed team of senior Global & Strategic Account Managers that focus on driving business growth within PayPal’s Travel segment by developing new and expanding existing relationships with the largest global travel merchants
- Is accountable for Merchant account and owns senior strategic relationships, positing themselves as a trusted advisor
- Drive Sales cycle for new logos, pursue new business through strategic prospecting including hosting events and leveraging referrals
- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs
- Build and maintain strategic relationships with Merchant, driving alignment with merchant goals and PayPal’s solutions
- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities
- Lead the overall strategy and delivery of PayPal’s solutions, ensuring alignment with merchant priorities and driving shared success
- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience
- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction, success
- Drive merchant retention, including churn mitigation / negotiation, and renewal processes
- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence
- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes
- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives
- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands
- Build strong partnerships with internal and external stakeholders to maximize impact and ensure alignment of technical and commercial goals
- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal
Requirements
- 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- 15+ years of experience in account management, client success, or sales, ideally within payments or financial services industries, with a focus on driving merchant growth and retention
- Experience managing teams of Account Managers that sell innovative payments solutions
- Experience managing teams of Account Managers that sell to large Travel merchants
- A deep understanding of e-commerce, merchant services, and payment solutions, with familiarity in travel as a strong advantage
- Proven success managing high-value accounts, delivering strategic account plans, and achieving sales quotas through retention, upsell, and cross-sell efforts
- Expertise in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions
- Demonstrated ability to collaborate across cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences
- Strong knowledge of the payments industry, including competitive landscape, market trends, and merchant needs, to shape and refine strategic account initiatives
- Exceptional communication and negotiation skills, with a track record of influencing stakeholders and securing mutually beneficial outcomes in complex deal structures
- Analytical and strategic thinker with a proven ability to identify growth opportunities, address complex challenges, and deliver measurable business results
- Proficient in using CRM tools (e.g., Salesforce) to manage pipelines, forecast revenue, and report on sales activities with accuracy
Benefits
- Flexible work environment
- Employee shares options
- Health and life insurance
- Wellness programs
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