Senior Director leading the Commercial Valuations team at Capital One, overseeing valuations for Commercial Real Estate and Enterprise Value reliant transactions. Partnering with associates to enhance risk governance and credit policy.
About the role
- Director overseeing multiple Disability Management Services Offices, focusing on claims adjudication and operational excellence. Leading a team with a commitment to customer experience and financial risk management.
Responsibilities
- Ensure high standards of disability claims adjudication and case management are consistently achieved
- Lead the implementation and execution of best practices across the DMSO, including tools, reporting, coaching, and compliance
- Oversee the delivery of the Disability Intervention Services program and ensure alignment with morbidity management strategies
- Monitor and manage operational metrics including productivity, service quality, speed, and claims cost
- Drive continuous improvement initiatives to enhance customer experience and operational efficiency
- Provide leadership, coaching, and performance management to the DMSO team, ensuring alignment with strategic goals
- Partner with internal teams (e.g., Strategic Health Practices, Business Development, Underwriting) to support client relationships and service delivery
- Manage financial risk through oversight of claims cost and reserve reporting, contributing to national morbidity results
- Represent the DMSO in client meetings, addressing service concerns and identifying opportunities for enhanced service
- Participate in national projects and pilots aimed at improving disability management practices and customer value
Requirements
- Bachelor’s degree in a related discipline
- Minimum of 10+ years of industry experience in insurance, disability management, or related fields
- Proven leadership skills with the ability to inspire and engage teams
- Strong operational management experience, particularly in customer service and client relationship building
- Demonstrated ability to develop and maintain collaborative business relationships
- Experience in facilitating change and driving continuous improvement
- Superior analytical, communication, and problem-solving skills
- Self-starter with a bias for action and a winning attitude
- Skilled in strategic planning, negotiation, and decision-making
- Deep understanding of morbidity management and disability claims processes
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment.
Benefits
- Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Company-matching pension plan, share ownership program and additional investment options.
- Employee recognition programs, service milestone celebrations, employee discounts and more!
- We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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