Help guide and implement strategy for Marketing Services and make a vital impact on the success of TELUS Digital's engineering discipline, project teams, and clients
Provide technical and engineering leadership to TELUS Digital teammates to guide decisions, envision long-term strategy, and plan product roadmaps for clients
Lead teams, individuals, and projects to successfully execute and deliver high-quality products that exceed the needs of our Fortune 500 clients and their users
Build and maintain strong relationships with clients and contribute to business development (including estimations, proposals, and pitches) to acquire and grow future partnerships
Coach project-level leadership to align and optimize technical, product, business, and team goals (i.e., finding the right amount of balance when priorities compete)
Coach project leaders to successfully navigate challenges, minimize friction, and instill confidence in our clients through successful execution
Simplify complexity and cut through noise to drive teams forward
Serve as a point of leadership escalation for clients and teams
Facilitate information sharing and collaboration across business units to solve problems, plan resources and allocation, and execute overarching organizational strategy and goals
Conduct deep dives with teams starting new projects
Assist teams during major launches, while cultivating an atmosphere of autonomy and innovation
Contribute to hiring and retention activities, thought leadership, and estimation and allocation
Lead, mentor, and manage a team of engineering managers, including professional development, career growth, performance management, retention, promotions, compensation decisions, reviews, coaching improvement plans, and more
Build self-sufficient project teams leveraging skills and minimizing gaps, while balancing growth opportunities and client needs
Requirements
Recent & significant experience with software development and delivery process, including solutions and challenges/risks across multiple technologies such as front-end web, backend services, and/or testing
Significant experience leading teams to deliver large and complex software projects for Fortune 500 clients
Comfortable working with multidisciplinary teams (e.g., design, strategy, analytics) to optimize the product and project goals
Experience with developing large, complex enterprise ecosystems and the challenges/risks that legacy systems inject to development and delivery
Deep understanding of project management best practices, including agile, scrum, kanban, and others as well as CI/CD
Experience leading, managing, and mentoring diverse teams and individuals from all backgrounds with varying levels of experience
Ability to simplify complex problems to identify root cause and communicate clear priorities to others
Can effectively and empathetically communicate with teams and clients with differing goals and backgrounds
Demonstrated experience building and navigating external clients and organizations in order to remove obstacles, barriers, and create a successful product and relationship
Experience working with key client stakeholders to improve engineering and product processes for both the client’s teams and TELUS Digital team
A broad approach to building user-centered products from analytics, research, design, data systems, etc
Experience using data to advise product decisions
Balances ROI with sophisticated product features
Management of global teams within multiple time zones
Experience within both Product and Services organizations
Experience with multiple CMS technologies
Experience with e-commerce platforms
Experience and certification with Adobe Experience Cloud products
Benefits
Hybrid in-office presence [Tuesdays, Wednesdays, and Thursdays]
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