Digital Engagement Leader Director at CLA owning client experience and leading digital consulting engagements. Driving continuous improvement and fostering enterprise collaboration across projects.
About the role
- Director of Operations leading operational excellence for a major national services company in Barcelona. Responsible for managing resources and ensuring strategic alignment with business objectives.
Responsibilities
- Liderar la operación integral de la compañía, garantizando la excelencia en la prestación de servicios.
- Diseñar y ejecutar planes operativos que aseguren la calidad del servicio y la satisfacción del cliente.
- Coordinar responsables de área, impulsando una cultura de alto rendimiento y colaboración.
- Analizar indicadores clave (KPI’s) para identificar oportunidades de mejora y optimizar resultados.
- Liderar la transformación operativa y digitalización de procesos.
- Colaborar con las áreas comercial, financiera y de talento para garantizar una visión integral del negocio.
- Gestionar recursos materiales y humanos de forma eficiente y sostenible.
- Asegurar la fidelización de clientes y el cumplimiento de los niveles de servicio.
Requirements
- Titulación universitaria en ADE, Ingeniería, Economía o similar.
- Valorable formación de posgrado en Dirección de Operaciones, MBA o Gestión Empresarial.
- Mínimo 8 años de experiencia en posiciones de responsabilidad operativa (preferiblemente en servicios).
- Experiencia consolidada en liderazgo de equipos y mejora continua.
- Conocimientos en eficiencia operativa y transformación digital.
Benefits
- Coche de empresa, tarjeta, etc.
- Autonomía para impulsar iniciativas de transformación y desarrollo de equipos.
- Entorno colaborativo y transversal, con participación directa en decisiones estratégicas.
- Condiciones competitivas, acordes al nivel de responsabilidad.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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