MI
Mercari, Inc.Senior CRM Specialist
Senior CRM Specialist managing CRM initiatives for Mercari's product offerings including Merpay and Mercoin. Leading strategy and project execution for optimizing customer experiences.
About the role
- Lead and manage a team of Customer Success Managers (CSMs)
- Conduct regular performance evaluations and career development planning
- Provide strategic and hands-on coaching on customer engagement
- Oversee team capacity and performance metrics
- Act as a senior escalation point for complex customer challenges
Requirements
- Extensive experience in Customer Success or Account Management
- Leadership of customer-facing teams
- Ability to coach and develop CSMs
- Familiarity with customer success tools, metrics, and methodologies
Benefits
- Health insurance
- Professional development
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
RE
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