Operations Supervisor managing production and leading the manufacturing team at Southwire Company. Ensuring safety and operational excellence in the production process.
About the role
- Director of Customer Learning managing customer education programs for a large health tech company. Leading initiatives to optimize user engagement and improve learning experiences.
Responsibilities
- Define and execute the strategic roadmap for all customer education initiatives (onboarding, adoption, certification, renewal).
- Design, deliver, and continuously optimize mixed-mode learning content (e-learning, live virtual training, live on site training, video, simulations, microlearning).
- Lead the management of our learning delivery platforms (LMS / LXP), ensuring they are leveraged for personalization, scalability, and analytics.
- Lead, hire, and develop a high-performing team of instructional designers, learning management system specialists, implementation training staff and operations professionals.
- Define, track, and analyze key metrics to measure the impact of education services and drive continuous improvement.
- Manage budget, resources, and, where applicable, revenue and pricing for certification / paid training offerings.
- Stay on top of industry trends ‒ Adopt new learning technologies and modalities, leverage AI for personalized learning and analytics, ensure education is modern, accessible, and efficient.
- Build and maintain strategic relationships with external training partners to drive mutual growth, support implementation through staff augmentation, and ensure consistent, high-quality delivery of services across the ecosystem.
Requirements
- 8-10 years of experience in designing and scaling education / training / customer enablement programs, preferably in a SaaS or tech-centric environment.
- Proven leadership / people management background.
- Deep understanding of adult learning theory, instructional design methodologies, and content production (video, interactive, etc.).
- Strong experience with LMS / LXP / learning technology platforms.
- Excellent metrics / analytic mindset: ability to define and measure education ROI.
- Ability to think strategically AND execute tactically.
- Experience with emerging learning technologies or innovation (AI, adaptive learning, etc.).
Benefits
- Benefits starting from Day 1!
- Retirement Plan Matching
- Flexible Paid Time Off
- Wellness Support Programs and Resources
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Allyship and Inclusion Communities
- Employee Recognition … and more!
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Deputy Operations Manager supporting daily operations and tour leader management at Intrepid Travel. Collaborating across teams to ensure travel experience quality and safety standards in Central America.
Retail Adviser responsible for direct customer interactions and resolving issues at Vodafone. Join a motivated team in a dynamic retail environment in Bishops Stortford.
Conditional Access & Identity Protection Operations Specialist managing Microsoft Cloud Security at Vodafone. Focused on secure access and operational continuity across the enterprise environment.
Digi Ops Team Manager in charge of enhancing customer experience at Severn Trent Water. Leading and supporting a team focused on operational excellence in Coventry.
Operations Engineer ensuring stable production of power and participation in technology development at Avedøre Power Station. Collaborating in the operational team for Denmark's largest power plants.
Seasonal Operations Support role at Nutrien, maintaining equipment and ensuring safety standards. Responsible for loading, unloading, and delivering products while following regulatory requirements.
Operations Support role maintaining equipment and facilities for Nutrien Ag Solutions. Responsibilities include vehicle operation and general maintenance adherence in a safe environment.
Operations Warehouse Support role at Nutrien maintaining facilities, vehicles, and equipment. Performing mechanical work, loading/unloading, and ensuring safety standards.
Operationstechnische Assistenz/OP - Pflegefachkraft im OP - Bereich am Evangelischen Krankenhaus Bethesda Mönchengladbach. Verantwortung für Instrumentierung, Assistenz bei Eingriffen und Patientenbetreuung im operativen Umfeld.