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HealthfirstDirector, Performance Improvement
Director of Performance Improvement responsible for PI initiatives and team leadership at Healthfirst. Collaborating with operations to enhance business processes and productivity measures.
About the role
- Develop strategies to achieve targeted business objectives.
- Implement these strategies and follow through to successful conclusions.
- Executes and maintains operating routines and metrics and is accountable for the operating results of the teams, including tracking and reporting results.
- Facilitates a high-performance culture by aligning individual goals, differentiating performance through evaluation, recognition, and coaching and feedback (using/training others on GROW and STAR model practices), and managing performance improvement issues swiftly and appropriately.
- Upholds a team culture that promotes accountability, first time right, consultative support and customer centric approach.
- Uses data to understand what behaviors to coach staff to consistently deliver objectives, influence change, outlier analysis and improvement opportunities inside area of influence.
- Collaborates with business partners to work across functional and organizational lines to understand the end-to-end customer experience and recommend improvements.
Requirements
- 10+ Years of experience with Employer Benefits Products (Leave, Life and Disability)
- Experience leading high-performing teams
- Familiarity with customer data integrations and their uses
- Familiarity with industry product trends including expanded Statutory Absence offerings is preferred.
- Customer relationship, vendor management or sales experience
Benefits
- Other rewards may include short-term or annual bonuses
- long-term incentives
- on-the-spot recognition
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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