Director of Technology Delivery at Canada Life leading Quality Engineering initiatives through automation. Transforming quality assurance practices to enhance delivery across multiple products.
About the role
- Director of BCM Incident Management leading and coordinating the Incident Management team. Supporting operations during incidents and ensuring effective communication with stakeholders.
Responsibilities
- Lead the execution of the Operational Incident Management for BCM for Canada Operations
- Develop accurate records, metrics of all Operational events, including actions taken, resolution timelines and outcomes
- Facilitate and manage the development, review, and maintenance of Business Impact Analyses (BIAs) and Business Continuity Plans (BCPs)
- Develop and maintain incident management policies, procedures and standards
- Collaborate with business units and functional partners to develop and implement remediation plans following operational incidents
- Manage both BCM Book of Work and project-based deliverables
- Contribute to the continuous improvement of Incident Management and BCM practices
- Navigate the relationship with cross-functional stakeholders to address issues
Requirements
- Bachelor’s degree in communications/ or industry certificate in incident management
- 5 years of related experience with strong knowledge of incident processes, risks and controls
- Familiarity with E-21 OFSI Operational Resilience Guideline is a plus
- Strong verbal and written communication skills
- Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities
- Strong critical thinking, analytical skills and professional skepticism
- Ability to work outside of standard office hours where support is needed during an incident
Benefits
- health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
- adoption/surrogacy and wellness benefits
- employee/family assistance plans
- various retirement savings plans
- financial education and counseling resources
- generous paid time off program including holidays, vacation, personal, and sick days
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