AI Support Experience Manager driving performance and improvement in customer support at Bumble through AI tools. Focus on workflow optimization and team integration.
About the role
- Director of Artificial Intelligence for Intact Lab leading AI-driven productivity improvement projects. Requires strong leadership and experience in managing AI development teams and projects in a collaborative environment.
Responsibilities
- Lead and cultivate a high-performing software engineering team, focusing on talent acquisition, engagement, and professional growth
- Continuously advance AI practices by exploring emerging techniques and tools in collaboration with your team
- Implement and enhance tools and processes to empower and increase the effectiveness of the team, while providing necessary training and coaching
- Collaborate with your team to create reusable capabilities and services allowing technology teams to experiment and innovate safely and effectively
- Support and accompany teams in exploring potential uses of AI technologies by providing advice, guidance, and technical support
- Ensure compliance with governance and regulatory standards in the implementation of AI technology solutions
- Maintain a good balance between project needs and resource development through wise human resource planning
- Oversee AI-centric projects, aligning with the organizational strategies, priorities, and constraints
- Define the scope, objectives, and increments of projects in collaboration with the product owner and data scientists, while ensuring leadership and vision throughout the project
- Foster strong stakeholder relationships through clear, strategic communication - ensuring alignment across multidisciplinary teams
- Coordinate activities and dependencies across different project teams, manage risks, propose mitigation measures, and communicate project KPIs
- Ensure the integration of best practices for machine learning operations (MLOps) to streamline deployment and monitoring of AI models, including Generative AI (GenAI) and Agentic AI solutions
- Ensure solutions meets client expectations and comply with security and governance standards, while optimizing impacts and infrastructure requirements
Requirements
- Bachelor’s degree in Computer Science, Software Engineering, Data Science or related field
- Minimum 10 years of hands-on experience, with at least 3-5 of those years leading a team focused on AI driven projects and data management for model training and deployment
- Strong leadership skills, with intellectual curiosity and drive to align technical expertise with business needs to create value
- Experience in coaching and developing technical teams, providing inspiration and fostering growth
- Mastery of cloud platforms such as AWS, GCP, Azure, and understanding of cloud cost management
- Excellent knowledge of MLOps, AI/GenAI models and Agentic AI
- Understanding of data governance and data quality management concepts
- Team player who fosters collaboration and creativity in an open and honest environment
- Passionate about talent development
- Strong problem-solving skills, with excellent communication and presentation abilities
- Comfortable working in constantly evolving complex environments and multidisciplinary teams
- An agent of change, motivated to question the status quo
- Bilingualism is required for candidates located in Quebec (French and English): Need to interact on a regular basis with English-speaking colleagues across the country
- No Canadian work experience required however must be eligible to work in Canada.
Benefits
- A financial rewards program that recognizes your success
- An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
- An extensive flex pension and benefits package, with access to virtual healthcare
- Flexible work arrangements
- Possibility to purchase up to 5 extra days off per year
- An annual wellness account that promotes an active and healthy lifestyle
- Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
- A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
- Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
- Inspiring leaders and colleagues who will lift you up and help you grow
- A Community Impact program, because what you care about is a part of what makes you different.
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