Case Manager responsible for resolving all technical and non - technical issues related to Expereo's services. Identifying and establishing new processes for excellent Customer Service experience.
About the role
- As Digital Solutions and Production Systems Manager at Boeing, lead IT initiatives for the MQ-28 program. Work collaboratively across teams in a hybrid work environment.
Responsibilities
- Lead a talented team from a diverse range of backgrounds and skill sets located across Toowoomba, Brisbane and Melbourne.
- Work collaboratively with key stakeholders within the MQ-28 Program and be accountable for ensuring the delivery of the IT Production Systems portfolio and the ongoing support of MQ-28 Digital Solutions to schedule and within budget.
- Architect, develop, implement, configure and maintain software solutions specific to the Production Systems and Factory facilities.
- Drive integrated solutions to automate business operations and establish Operational Digital Threads across bedrock solutions.
- Maintain compliance of MQ-28 IT systems to ITSM Practices and Boeing Policies.
- Support the implemented Digital Solutions in delivering effective and efficient IT Service Management to MQ-28.
- Establish and embed best practices in IT Service Management (ITSM) consistent with Boeing Enterprise frameworks and tools.
- Assist in the creation of project estimates, plans, schedules, and corrective actions.
- Support MQ-28 business goals by identifying opportunities for continuous improvement in IT solutions.
- Build relationships and provide guidance within cross-functional teams.
- Mentoring the MQ-28 IT Team to foster a culture of excellence and continuous improvement.
- Provide oversight and coaching on approved technical approaches, products and processes; Talent Management and hiring of resources within the team to meet project demands.
Requirements
- 5+ years of experience performing, leading, or managing IT professionals in digital and application support.
- 10+ years of relevant work experience in Production Systems solutions that integrate between Information Technology and Operational Technology software.
- In-depth knowledge of the Product Lifecycle Management (PLM), Manufacturing Operations Management (MOM), Enterprise Resource Planning (ERP) and Integration architectures and solutions.
- Knowledge of industrial communication protocols and standards and familiarity with factory automation software and hardware platforms.
- Excellent verbal and written communication skills, with the ability to explain analytical concepts clearly.
- Ability to manage multiple responsibilities simultaneously with proven ability to work both independently and collaboratively across a management team.
- Applicants must be Australian Citizens to meet defence security requirements.
Benefits
- Cutting edge projects
- Flexible working options
- Discounts for health insurance, travel and accommodation
- Salary packaging options
- Health and wellbeing benefits
- Study assistance
- Global opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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