Digital Operations Excellence Expert enhancing process efficiency and driving digital transformation for Vodafone's telecom infrastructure in a multicultural environment.
Responsibilities
You will identify inefficiencies and implement process improvements to enhance performance.
You will develop and maintain a continuous improvement framework aligned with business goals.
You will apply Lean, Six Sigma, and automation methodologies to drive efficiency.
You will design and execute process re-engineering initiatives.
You will define and maintain KPIs, dashboards, and operational reports.
You will drive the adoption of AI, ML, RPA, and digital tools to streamline operations.
You will identify automation opportunities to reduce manual efforts and improve speed.
You will collaborate with IT and business teams to deploy and integrate digital solutions.
You will oversee chatbot, workflow, and intelligent process automation initiatives.
You will design and implement data analytics strategies to support operations.
You will use BI tools (Power BI, Qlik Sense, Apache Superset) to extract insights and drive improvements.
You will ensure data governance, integrity, and visualization for real-time monitoring.
You will promote a data-centric culture within operational teams.
You will engage with internal and external stakeholders to align initiatives with business needs.
You will support the adoption of new technologies and operational models.
You lead training and capability-building programs to enhance digital skills.
You will act as a bridge between business, IT, and operations teams.
Requirements
7+ years of experience in operations excellence, digital transformation, or process improvement in telecom, IT, or infrastructure.
Proven expertise in business process re-engineering, analytics, and digital transformation.
Strong background in automation, AI/ML, and continuous improvement methodologies (Lean, Six Sigma, Agile).
Experience with BI tools and performance reporting.
Excellent stakeholder management, change leadership, and communication skills.
Bachelor’s or Master’s degree in Telecommunications Engineering, Computer Engineering, or a related field.
Fluency in English (C1 level according to CEFR).
Benefits
Meal Allowance : Delivered on Pluxee card - €10.20/day
Pension Plan
Full Health Insurance: For employees and co-payment for family members
Life Insurance
7 extra vacation days: 4 flexible, plus 3 fixed — 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's.
Parking Slot
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