DA
DatacomSenior Business Analyst
Senior Business Analyst enhancing IT Service Delivery and facilitating stakeholder communication for Datacom across AU and NZ. Leading business requirements gathering and implementation initiatives.
About the role
- Translate high-level business objectives into detailed functional and non-functional requirements, use cases, user stories, process flows, and data models incorporating an API driven solution
- Conduct comprehensive gap analysis between current and future state processes and document use cases, user stories, and data flow diagrams incl API based flow
- Prioritize requirements based on business value, technical feasibility, and strategic alignment
- Support the identification of required API capabilities, data elements (payloads), and interaction patterns
- Collaborate with technical teams (developers, architects, QA) to design and propose effective technology solutions that meet business needs with API Integrated
- Act as a liaison between business stakeholders and technical teams throughout the project lifecycle
- Participate in solution & API design reviews and provide input on technical specifications
- Support the development team during the build phase by clarifying requirements and addressing questions
- Help create and maintain API specifications using relevant tools and standards (e.g., Open API/Swagger)
- Develop and execute test plans, test cases, and user acceptance testing (UAT) scripts
- Coordinate UAT sessions with business users and manage defect tracking and resolution
- Create and maintain documentation, including BRDs, functional specifications, process maps, and user manuals
- Identify and recommend opportunities for process optimization and improvement in API definition and delivery
Requirements
- 6 years of experience as a Business Analyst into Software development or IT projects
- Experience or strong foundational knowledge within the financial services or banking industry is a plus
- Some exposure to API concepts (e.g., understanding of what an API is, how it's used) is required
- Experience with both Waterfall and Agile (Scrum, Kanban) methodologies
- Solid understanding of business analysis principles and methodologies
- Ability to clearly and concisely document functional and non-functional requirements
- Strong analytical and problem-solving skills, with attention to detail
- Excellent verbal and written communication skills
- Familiarity with requirements management tools (e.g., Jira, Confluence) and Microsoft Office Suite (Word, Excel, PowerPoint, Visio)
- Conceptual understanding of web APIs (e.g., REST, JSON)
- Organization skills and ability to handle multiple demands
- Bachelor’s degree in information technology, Computer Science, or a related field
- Negotiation and Analytical skill to navigate unstructured problems and define solutions
- Backlog management of data integrity and accuracy issues, process and roles in Agile development
Benefits
- Actively participate in the training process to improve your skills, knowledge of software & Citi applications
- Equal opportunity employer statement and accessibility resources (Accessibility at Citi)
- Potential professional development opportunities (implied through training and continuous improvement)
Job title
Job type
Experience level
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Not specified
Degree requirement
Location requirements
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