Process deal requests from intake to final documentation, ensuring ≥90% delivered within SLA (target: one business day).
Apply approved pricing rules and contract templates with zero critical errors; escalate exceptions per defined workflows.
Prepare and finalize order forms and SOWs in coordination with Legal.
Maintain accurate and auditable records in the system of record (Ironclad or equivalent).
Create and maintain SOPs, templates, and training materials for deal processing.
Partner with Sales, Finance, and Legal to ensure smooth, consistent deal execution.
Contribute to process improvements and automation opportunities to increase efficiency.
Help onboard and train future team members as the Deal Desk function scales.
Requirements
3–6 years of experience in a process-driven operational role (Deal Desk, Sales Operations, Order Management, Revenue Operations, or Finance Operations).
Experience in high-volume, SLA-driven environments (BPO, shared services, or global ops teams).
Strong attention to detail and ability to catch errors in pricing, bundles, or contract terms.
Clear, professional written and verbal communication skills.
Demonstrated ability to document processes, SOPs, and templates.
Familiarity with Salesforce, contract lifecycle management tools (Ironclad or similar), or equivalent workflow systems.
A service-oriented mindset — views AEs and stakeholders as internal customers and delivers accordingly.
Benefits
Employer paid group health insurance for you and your dependents
401(k) plan with employer match (or equivalent for non US-based roles)
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