Hybrid Deal Desk Analyst

at SentiLink

• Job title: Deal Desk Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Bangalore, India

Responsibilities

• Process deal requests from intake to final documentation, ensuring ≥90% delivered within SLA (target: one business day).
• Apply approved pricing rules and contract templates with zero critical errors; escalate exceptions per defined workflows.
• Prepare and finalize order forms and SOWs in coordination with Legal.
• Maintain accurate and auditable records in the system of record (Ironclad or equivalent).
• Create and maintain SOPs, templates, and training materials for deal processing.
• Partner with Sales, Finance, and Legal to ensure smooth, consistent deal execution.
• Contribute to process improvements and automation opportunities to increase efficiency.
• Help onboard and train future team members as the Deal Desk function scales.

Requirements

• 3–6 years of experience in a process-driven operational role (Deal Desk, Sales Operations, Order Management, Revenue Operations, or Finance Operations).
• Experience in high-volume, SLA-driven environments (BPO, shared services, or global ops teams).
• Strong attention to detail and ability to catch errors in pricing, bundles, or contract terms.
• Clear, professional written and verbal communication skills.
• Demonstrated ability to document processes, SOPs, and templates.
• Familiarity with Salesforce, contract lifecycle management tools (Ironclad or similar), or equivalent workflow systems.
• A service-oriented mindset — views AEs and stakeholders as internal customers and delivers accordingly.

Benefits

• Employer paid group health insurance for you and your dependents
• 401(k) plan with employer match (or equivalent for non US-based roles)
• Flexible paid time off
• Regular company-wide in-person events
• Home office stipend, and more!