Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
About the role
- Data analyst collecting, processing, and interpreting data to influence strategic decisions in a hybrid work environment at Desjardins. Engaging with stakeholders to improve data management and reporting.
Responsibilities
- Analyze and identify user needs and work on complex mandates to collect, process, and analyze data, taking into account the specifics of their operationalization and ensuring coordination during the rollout
- Develop and improve reports and tools for interpreting operationally and conceptually complex data to influence the sector's strategic decision-making
- Target opportunities to improve work methods and processes, and recommend improvements to data management tools
- Serve as specialist advisor to help teams understand and prioritize their needs, and identify solutions in terms of collecting, processing, analyzing, and interpreting data
- Perform descriptive and diagnostic data analyses for a wide range of complex mandates and make recommendations to the relevant decision-making bodies from a data collection, processing, and analysis perspective
Requirements
- Bachelor's degree in a related field
- A minimum of six years of relevant experience
- Knowledge of French is required
- Action oriented
- Business insight
- Complexity
- Customer Focus
- Differences
- Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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