Gerente de Serviços liderando a equipe de soluções forenses digitais na TechBiz. Garantindo a excelência na execução de projetos e a satisfação do cliente.
Responsibilities
Lead the team of consultants and coordinators responsible for deploying forensic solutions, corporate investigations, client training, and ongoing digital forensic services;
Manage projects and contracts, ensuring technical quality, adherence to deadlines, SLAs, and delivery volumes;
Oversee the delivery of technical trainings and deployments (onsite and online), in partnership with TechBiz Academy;
Serve as the primary point of contact for strategic clients, ensuring a high level of satisfaction, trust, and perceived value;
Define, monitor, and report performance indicators (KPIs) to senior management;
Promote innovation and disseminate best practices within the services area;
Ensure contract renewals by delivering continuous value and maintaining long-term relationships.
Requirements
Degree in Information Technology, Engineering, Business Administration, or related fields;
Strong experience in managing technical services or consulting, preferably in incident response, digital forensics, or cybersecurity projects;
Knowledge of project management methodologies (PMBOK, Agile) and service management (ITIL or similar);
Experience with continuous operations/managed contracts, such as information security outsourcing, SOCs, or forensic labs;
Proven ability to lead multidisciplinary teams with a focus on results and prioritization;
Advanced English, with the ability to communicate with international vendors.
Benefits
Dental care
Education allowance
Home-office allowance
Bonus
Health insurance
On Happy
Birthday day off
Length-of-service awards
Extended maternity and paternity leave
Wellhub
Caju
Job title
Cybersecurity and Digital Forensics Services Manager
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