Service Management Tools Consultant designing and developing ITSM tool solutions for diverse clients. Collaborating on service transformation and implementing best practices in IT Service Management.
About the role
- Customer Value Consultant helping customers with insurance needs at an innovative InsurTech company. Engaging customers through calls, emails, and chats, while providing tailored insurance solutions.
Responsibilities
- Engaging with customers through various channels, such as phone calls, emails, and live chat, to understand their insurance needs and provide tailored solutions.
- Building strong customer relationships through effective communication and attentive listening.
- Conducting thorough policy reviews to ensure customers have the right coverage and identifying opportunities for cross-selling or upselling.
- Assisting customers with policy amendments, renewals, and claims, providing guidance and support throughout the process.
- Staying up-to-date with industry trends, products, and competitors to provide customers with the most relevant and valuable information.
- Collaborating with internal teams to optimize processes and enhance the overall customer experience.
Requirements
- Previous experience in a customer-focused role, preferably in the insurance or financial services industry.
- Excellent communication skills with a friendly and engaging tone.
- Strong problem-solving skills and ability to think on your feet.
- Ability to build rapport and establish trust with customers.
- Proficiency in using CRM systems and other relevant software.
- Knowledge of insurance products and policies is highly desirable, but not essential.
- Positive attitude and a genuine passion for providing exceptional customer service.
Benefits
- Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
- Exciting and rewarding team culture
- Quarterly recognition awards
- Business Casual dress code
- Rewarding Employee Incentive Program
- Employee benefits package
- Growing company with progression opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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