Associate Care Center Manager at Gateway Services Inc. overseeing second shift crematory operations and team leadership. Ensuring compliance, performance, and operational excellence for second shift.
About the role
- Customer Transition Manager at Finastra managing client onboarding during contract transitions and migrations. Collaborating with internal teams to ensure a seamless customer journey and improve satisfaction.
Responsibilities
- Act as a primary point of contact for clients during onboarding, transitions, or service changes
- Manage customer communications with professionalism and clarity
- Support the execution of financial contract changes, ensuring accuracy and compliance
- Collaborate with internal teams including Sales, Legal, and Operations to ensure a seamless customer journey
- Identify opportunities to improve customer satisfaction and streamline internal processes
- Coordinate small-scale projects or workstreams related to client transitions or service delivery
Requirements
- Experience in a customer-facing role within financial services, fintech, or a related industry
- Background in sales, account management, or client onboarding involving financial contracts
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and work cross-functionally
- Basic project coordination or project management skills, including task tracking and stakeholder updates
- Detail-oriented with a proactive, problem-solving mindset
- Familiarity with contract transfer processes (e.g., novation), though not essential
- Experience working in a regulated or compliance-driven environment
Benefits
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities.
- Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- ESG: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition : Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
Job title
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