MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Manage incoming chat, mail or phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build relations of trust through open and interactive communication
- Provide accurate, valid, and complete information by using the methods/tools
- Keep records of customer interaction, process customer accounts and file documents
- Follow communication procedures, guidelines, and policies
- Work as part of a fast-paced team with flexible working hours and growth opportunities
Requirements
- Fluency in German (C1 - C2)
- Very good command of English (B2 – C1)
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Excellent communication and presentation skills
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
Benefits
- Competitive Remuneration package.
- Extra monthly bonus depending on the performance appraisal.
- Health care benefits and numerous other discounts.
- Ticket restaurant.
- Relocation package for candidates relocating from abroad, including travel expenses and initial accommodation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
BS
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