Quality Assurance Specialist in a family - owned company producing technical components. Conducting quality inspections and coordinating quality management processes.
About the role
- Customer Support & QA Trainer leading training and quality assurance for Contact Centre agents at Promethean. Empowering agents to achieve excellent performance and customer satisfaction while promoting an inclusive environment.
Responsibilities
- Provide quality assurance, coaching, training, and development of Contact Centre agents (TCSR)
- Communicate quality expectations and monitor customer interactions
- Provide a coaching environment for motivation and engagement
- Lead employee EDP sessions for engagement and progression opportunities
- Create and maintain training material in the company LMS
- Deliver classroom training for various teams
- Analyze performance-related Customer Satisfaction results to improve TCSR performance
Requirements
- Fluent in English language (Written / Oral)
- 2+ years of experience in a similar role
- Sound understanding of adult learning combined with good knowledge of Promethean products and Support Operations processes and of best practice in terms of service excellence
- Excellent interpersonal, influential and communication skills with the ability to interpret and present technical information effectively
- Resourceful, analytical, willing to learn, and self-motivated with the ability to use initiative
- Effectively prioritizes and plans work activities, uses time efficiently and manages workloads simultaneously managing competing demands and able to deal with frequent change, delays, or unexpected events
Benefits
- MultiSport Card
- Private Medical Insurance with Dental/Vision Coverage
- Paid annual leave plus public holidays
- Birthday day off
- Multicultural day off
- Two Volunteering Days
- Well-Being Programs (For example, company-wide health challenges)
- Reward and Recognition Program
- Fruity Tuesdays
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Quality Assurance Engineer improving software quality for Binance Wallet, collaborating with the product team and writing automated tests. Engaging in unique projects within the blockchain ecosystem.
Salesforce QA Engineer ensuring quality for critical integration in AI - powered customer communications platform. Designing automated frameworks to maintain Salesforce package robustness and enhance user experience.
Automation QA Engineer responsible for manual and automated testing in a consulting environment. Collaborating with teams to design and integrate test automation frameworks and strategies.
QA Lab Technician handling administrative and laboratory duties at Vibrant Ingredients. Responsible for sample preparation, testing, and reporting results in a laboratory setting.
Group Technology Manager overseeing Technology Delivery Quality Assurance & Risk Governance at Truist. Responsible for technology governance and compliance activities across the organization.
QA Tester enhancing quality in games at FuturLab, an award - winning game studio. Focus on executing tests, logging defects, and improving user experience.
Senior QA Engineer with strong test automation expertise for financial technology solutions. Join a company valuing innovative and collaborative problem - solving in QA methodologies.
Admissions Team Lead overseeing operations in Cedars - Sinai Patient Access Contact Center. Coaching team members and ensuring quality of patient registration and flow.
Analyst in Quality Assurance supporting Quality Assurance activities within Information Technology at Fulton Bank. Collaborating with stakeholders to review requirements and assess the quality of solutions.