EN
EnsoDataQuality Assurance Engineer
QA Engineer developing E2E automation framework for web and mobile applications in healthcare. Ensuring quality and regulatory compliance in a hybrid work environment.
About the role
- Conduct QA reviews of AI interactions, treating AI as a “virtual agent.”
- Oversee automated scoring systems that assess accuracy, tone, empathy, and escalation behaviour.
- Monitor dashboards and predictive QA tools to identify potential risks or failures in real time.
- Lead calibration sessions to align human QA results with automated scoring outputs.
- Drive continuous improvement through customer feedback analysis, complaint tracking, and performance reporting.
- Ensure AI interactions comply with FCA Principles, Consumer Duty, and complaints handling rules.
- Monitor guardrails that ensure AI operates within its agreed principles.
- Embed fairness and bias testing into QA processes.
- Provide assurance to senior accountable managers and support regulatory reporting.
- Deliver monthly AI quality and risk reporting to a Model Governance Committee.
- Ensure all AI QA processes are auditable, transparent, and regulator-ready.
- Act as the key point of contact for Risk & Compliance, Product and Engineering in relation to AI oversight.
- Work closely with Engineering, Product, Customer Support, and Content teams to maintain quality inputs into the AI.
- Partner with Risk & Compliance to ensure 2nd line oversight is robust and effective.
- Engage with senior leadership to provide insights on AI performance and future improvements.
Requirements
- Proven experience in Quality Assurance or Risk/Compliance oversight, ideally in financial services.
- Essential to have knowledge of FCA regulatory expectations, including Consumer Duty and Principles for Businesses.
- Familiarity with AI concepts (e.g. model drift, hallucination, bias, explainability).
- Strong analytical skills with the ability to interpret data and identify actionable insights.
- Excellent communication skills, able to bridge operational, technical, and compliance stakeholders.
- Comfortable working in a fast-paced environment with emerging technology and regulatory scrutiny.
Benefits
- Discretionary Performance-Related Bi-Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
- Workplace pension scheme - We invest in your future with a workplace pension scheme , contributing 5% on earnings up to £50,000 .
- Private medical insurance (medical history disregarded)
- Employee Assistance Programme
- Cycle to work scheme
- Season ticket loan
- Free ChipX subscription for UK-based employees
- 28 days holiday plus bank holidays, plus the days between Christmas and New Year.
- Annual training budget for courses, workshops, or conferences to help you advance your career.
- £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing.
- Company laptop.
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