Lead QA processes in the software factory of Blue Technology, focusing on quality and automation. Collaborate with teams to ensure excellence in deliverables and continuous improvement.
About the role
- Quality Engineer II at Heraeus Medevio developing engineering solutions for manufacturing complaints and quality issues. Leading teams to improve product and process quality in Cartago, Costa Rica.
Responsibilities
- Develops and implements engineering solutions to address complaints and product feedback related to manufacturing and non-manufacturing processes
- Assess processes and products to solve and respond to quality issues
- Evaluate and implement solutions allowing an optimal Quality Assurance and Preventive Quality
- Lead the corresponding core teams, to drive initiatives as result of customer complaints
- Provide technical support for Quality Systems and solve quality issues, often implementing cost-saving measures and high-quality standards
- Communicate with customers to provide or request information related to their complaints in order to retrieve the necessary details to resolve the issues effectively
- Provide support for Quality Sustaining Engineering activities when it is required
- Drive statistical analysis and tools like DOE and Minitab to identify quality issues trends and improve processes
Requirements
- Bachelor's degree or completion of certification in industrial engineering or similar career
- Strong analytical skills, demonstrated through their ability to perform problem solving analysis
- Experience identifying root causes for quality issues and process improvements
- Advanced English level (verbal and writing)
- Leading of multidisciplinary working groups
- Knowledge of troubleshooting tools
- Good personal relationships
- Attention to details
- Use of Microsoft Office, SAP knowledge
- Use of statistical and Quality tools, Problem-Solving, among others.
- Certified on ISO 13485:2016 and/or 9001:2015 standards.
- +2 years of experience in Manufacturing Industry
- 0-3 years of experience in Medical Industry.
Benefits
- Competitiveness in the labor market
- Continuous improvement of product quality and operational efficiency
- Effective customer communication
- Regulatory compliance
- Timely resolution of customer complaints
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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