MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Be the first point of contact for clients and ensure queries are resolved quickly, effectively, and with care
- Handle day-to-day support interactions across multiple support channels
- Troubleshoot customer issues and provide clear, accurate solutions
- Escalate cases to senior team members or other departments where necessary
- Document customer interactions and recurring issues in the knowledge base
- Contribute feedback on customer pain points to improve support processes
- Collaborate with colleagues across teams to resolve customer concerns
- Deliver a consistently positive customer experience by following best practices and service standards
Requirements
- Excellent communication skills, both written and verbal
- Ability to troubleshoot and resolve problems effectively
- Strong customer focus with the ability to stay calm under pressure
- Proven organisational and time-management skills
- Comfortable working with multiple systems and tools
- Adaptability and willingness to learn new processes and technologies
- 2–3 years’ experience in customer support, service desk, or call centre roles
- Experience in fintech, banking, or technology environments is a plus
- Demonstrated ability to handle customer queries independently
- Background in documenting issues and contributing to knowledge-sharing resources
- Technical skill and ability are important for the role
Benefits
- Hybrid position (3-5 days in our Johannesburg office per week)
- Diverse, global team
- Supportive, forward-thinking environment
- Freedom to grow and professional development opportunities
- Opportunities to get involved in initiatives that support local communities
- Working across time zones
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
BS
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