Customer support role handling ERP existing clients in the packaging industry. Working with technical support and system functions for improving customer satisfaction.
About the role
- Customer Support Agent providing assistance in Flemish for VIA’s micro mobility service in Spain. Engaging with customers through various communication channels to address their needs and inquiries.
Responsibilities
- Positive Interactions: Engage in positive and understanding conversations with customers. Make sure they feel heard and supported, addressing all their questions and concerns until they're resolved.
- Keep Records Updated: Maintain accurate customer records, including reasons for contact, solutions provided, follow-up actions, and any other relevant information to enhance our service quality.
- Support Our Community: Provide exceptional support to our drivers and passengers through phone, email, and digital channels. You'll ensure all issues and needs are logged and managed according to our processes and guidelines.
- Achieve Goals: Deliver efficient and productive support to meet our service levels (SLA) and contact centre KPIs.
- Live Our Values: Embrace and reflect the values of our Client and CPM in your daily work. Follow all Client policies, EU legal frameworks, and local government regulations.
Requirements
- Fluent Flemish: You’re confident communicating in Flemish, both written and spoken.
- English Communication: You’ll be working with an international team, so you need to be comfortable in English too!
- Customer-First Mindset: You love helping people and solving problems, whether it’s over the phone or by email.
- Tech-Savvy: You’re comfortable with MS Office and can pick up new tools quickly.
- Organised & Motivated: Even when things get busy, you stay organised and keep delivering quality service.
- Eligibility: Be eligible to work in Spain.
Benefits
- Starting date: October 2025.
- Salary: 25.000€ gross per year.
- Working hours: Full Time (39 hours per week) - rotating schedule Monday to Sunday between 7 am and 4 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Fully Paid Training that optimally prepares you for your job - 5 days duration (office-based).
- 24 holiday days per year on a full-time basis.
- Work Model: Hybrid working model.
- Location: Barcelona, Spain
- Additional Benefits:
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Option to sign-up for Discounted Private Health Insurance.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
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