Customer Success Analyst responsible for managing client relationships and ensuring successful platform adoption at Tecnofit. Focused on growth opportunities and enhancing client satisfaction in the fitness industry.
SE
Hybrid Customer Success Manager, Enterprise, German Speaking – Strategic Customer Success Team
Posted 6 months ago
About the role
- Customer Success Manager working with enterprise customers in a hybrid model. Driving renewals and upsell opportunities while advocating for customer needs within Semrush's digital marketing platform.
Responsibilities
- Drive high customer retention and renewal rates by managing renewal pipeline
- Work closely with account teams to identify upsell and cross-sell opportunities
- Conduct regular business reviews with Key Accounts
- Collaborate with customer stakeholders to understand workflows
- Advocate for improvements based on customer needs
- Execute onboarding for new customers
Requirements
- 4-6+ years of experience in Customer Success, Account Management, or a related role
- Strong pipeline management skills
- Proven track record of building strong relationships
- Proven experience in relationship management
- Excellent problem-solving skills
- Strong communication skills, both verbal and written
- General understanding of digital marketing technologies
- Experience with upselling customers and generating qualified leads
Benefits
- Flexible working hours
- Unlimited PTO
- Flexi Benefit for your hobby
- Employee Support Program
- Loss of family member financial aid
- Employee Resource Groups
- Meals, snacks, and drinks at the office
- Corporate events
- Teambuilding
- Training, courses, conferences
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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