Link between Sales, Customers, and Supply Chain team for onboarding and logistics. Focus on customer experience with effective communication and process improvements.
Responsibilities
Act as the link between Sales, Customers, and the Supply Chain team.
Ensure that logistics, labelling, packaging, and ordering requirements are captured, set up, and delivered effectively.
Lead initial customer discussions on logistics, labelling, packaging, and compliance requirements.
Support ticket ordering tile setup in collaboration with FAEs.
Translate customer needs into clear actions for the Supply Chain team.
Serve as the first point of contact for supply-related queries before escalation.
Identify recurring customer pain points and recommend process improvements.
Requirements
Experience within a similar role within the SIM industry.
Experience with order management platforms.
Demonstrable experience of liaising with customers and delivering a high quality service.
Good technical understanding of SIM card technologies.
Excellent communication skills and comfortable managing a wide range of stakeholders.
Super-organised and flexible, managing day-to-day tasks with relative autonomy.
Problem solver; self-starter with “can do” attitude.
Exceptional attention to detail.
Ability to keep multiple activities and tasks moving at the same time.
A real team player who aspires to the company's core values.
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