MI
Product Support Specialist providing technical support for Mindex products. Triage customer inquiries and troubleshoot product - related issues in a hybrid work environment.
About the role
- Moderate content of the ExoClick network ensuring internal procedures are followed and maintaining consistently high standards of work
- Answer compliance-related questions from clients using various platforms (Email/Tickets)
- Manage workflows to agreed KPIs
- Protect the network from 3rd party threats and advertising security issues
- Perform challenging problem solving and analytical investigations
- Provide assistance to clients around the world 24/7 in a fast-paced environment
- Work within the ExoClick Customer Services Compliance Team to provide high level client service and protect network/clients against online security threats
Requirements
- A very high level of attention to detail
- Strong investigation skills
- Fluent in or native English (strong oral and written communication)
- Multi-tasking abilities
- 24/7 flexibility (ability to work night shifts)
- Proficient with PC based software and browsers
- Comfortable with all types of Adult content websites
- Desirable: Previous experience in online customer care environment
- Desirable: Technical background (HTML, JavaScript, proxies)
- Desirable: Previous experience in auditing
- Desirable: Knowledge of website construction and/or online advertising
Benefits
- Private health insurance;
- Your Birthday off as a paid holiday;
- Flexible compensation plan: travel, meals & childcare;
- Additional internal and external training through EXOGROUP University program;
- English, Portuguese & Spanish classes;
- Training budget & study leave;
- License to access Udemy for Business (training platform);
- Employee referral program bonus (2500 Eur referral bonus);
- Team buildings (e.g., Ibiza);
- Office perks (organic fruit, Monday team breakfast);
- Subsidised Well-Being Activities (Calm App, yoga classes, massages);
- Subsidized catering;
- Flexible remote work;
- Home office setup budget (500 Eur);
- Opportunity for permanent training, personal development and career growth;
- Competitive salary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
BS
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